Customer Service Day is celebrated each year on January 17. No brand can exist without a customer, and every service and good is created keeping the customer in mind. When so much focus is on the consumer alone (and understandably so), we tend to forget that the customer service department has a huge role to play in ensuring that the customer gets the best of service and their complaints are heeded if the needed arises. For many brands, customer service has been made available round the clock so that a customer may seek help whenever they might need it. To create brand loyalty, businesses need to make sure that they have a quick and efficient customer service team.
History of Customer Service Day
Customer support can be described as any customer service function that has been put in place to assist customers in making the correct use of a product. This includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and even the disposal of a product. Customer support can be broadly classified as “at home customer support” or “technical support.” For services related to home devices, these services are usually done at the customer’s home thus being termed as “at home customer services” or “at home customer support.” While products such as mobile phones, televisions, computers, software products, or other electronic or mechanical goods require technical support at a specialized facility.
Customer service may be provided by a person or by automated means such as apps. Automated customer service is usually available 24-hours a day and may complement customer service by people. An increasingly popular type of automated customer service is conducted through artificial intelligence where the customer chats with a live agent through advanced technologies. Examples of customer service by artificial means are automated online assistants can be seen as avatars on websites, which enterprises use to reduce their operating and training costs. These are driven by chatbots and use technology such as natural language processing.
However, in the era of the internet, it’s become challenging to maintain or enhance the human experience in online commerce. The lack of emotional, visual, and tactile presence makes it even more crucial to create a sense of personal, human-to-human connection in online customer service forums. Many organizations have implemented instant feedback that allows them to get feedback at the point of experience. This is useful, as it allows companies to improve their customer service promptly, thus making it far more likely for the customer to return.
Customer Service Day timeline
The telephone paves the way for a new avenue for customers to contact stores and companies.
This allows customers to more easily call stores and businesses to reach customer service.
Companies begin hiring agents whose sole purpose is to answer and resolve customer issues.
Dedicated mobile apps allow customers to access vital information without actually having to speak to someone.
Customer Service Day FAQs
What do you mean by service to customers?
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Customer support is more than just providing answers; it’s an important part of the promise your brand makes to its customers.
What is customer appreciation?
Customer appreciation is the act of recognizing a customer’s value. Businesses show customers appreciation by becoming dedicated to improving customer satisfaction and fostering meaningful customer relationships.
What is the main role of customer service?
The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.
Customer Service Day Activities
Thank a customer service person
We are quick to make a call when there’s a problem but how often do we call customer service to applaud them for the work that they do? Call up customer service of your favorite brand to thank them for their work.
Post on social media
Post on social media with #CustomerServiceDay to raise awareness about the celebration. This will help more people know about the holiday and do their bit in spreading some cheer.
Write to your favorite brands
The reason why we love certain brands so much is because of their exceptional customer service. Write to these brands, recognizing their efforts, and thank their customer service department.
5 Facts About Shopping That Will Blow Your Mind
Customer service is ancient
The oldest customer service complaint was registered in Mesopotamia 4,000 years ago.
Brands can determine if we are kind
People who shop from luxury stores are less likely to help people in need.
Shopping catalogs are older than we think
The first shopping catalog appeared way back in the 1400s.
Amazon's website has 94 million visitors per month.
Lunch hour is a busy time
77% of men and 68% of women shop during lunch hour.
Why We Love Customer Service Day
It recognizes unseen efforts
Customer Service Day recognizes the unseen efforts of a battalion of people who work tirelessly in improving our consumer experience. Take this day as a means to honor their hard work.
Brings us closer to our favorite brands
Celebrating Customer Service Day also brings us closer to our favorite brands. We get to thank those who help us tirelessly to bring the best of their services to us.
Builds brand loyalty
Celebrating Customer Service Day allows brands to show that they care about their customer service employees. This in turn helps them do their best work and encourages customers to be loyal to the brand.
Customer Service Day dates