CleverTap Recognized as a Leader in Gartner Magic Quadrant

AI-powered customer engagement platform CleverTap named a Leader in 2026 Gartner Magic Quadrant for Personalization Engines

Published on Feb. 12, 2026

Got story updates? Submit your updates here. ›

CleverTap, an all-in-one customer engagement platform, has been positioned by Gartner as a Leader in their 2026 Magic Quadrant for Personalization Engines. The company's approach to hyper-personalization, powered by its CleverAI Decisioning Engine, is helping brands drive measurable outcomes across industries.

Why it matters

This recognition from Gartner underscores CleverTap's progress in delivering relevant, responsible, and effective personalization to its growing ecosystem of forward-looking brand customers. The company's focus on unified intelligence, real-time decisioning, and scalable hyper-personalization has contributed to its broader market momentum.

The details

CleverTap's CleverAI Decisioning Engine plays a central role in interpreting customer intent, enabling brands to connect customers with the right message, on the right channel, at the right moment. Combined with a comprehensive suite of personalization capabilities, these AI-powered features are helping brands drive measurable outcomes, including up to 35% higher conversion rates across key use cases.

  • CleverTap was recognized as a Leader in Gartner's 2026 Magic Quadrant for Personalization Engines.

The players

CleverTap

An all-in-one customer engagement platform that provides AI-powered personalization and customer engagement solutions.

Gartner

A leading research and advisory company that publishes the Magic Quadrant report on personalization engines.

Anand Jain

Co-founder and Chief Marketing Officer of CleverTap.

Got photos? Submit your photos here. ›

What they’re saying

“We consider our positioning in the Leaders Quadrant by Gartner as confirmation of our capability that enables customers to improve business outcomes with the power of CleverAI.”

— Anand Jain, Co-founder and Chief Marketing Officer, CleverTap (JCN Newswire)

The takeaway

CleverTap's recognition as a Leader in the Gartner Magic Quadrant for Personalization Engines highlights its ability to deliver highly personalized customer experiences at scale, powered by its innovative AI-driven technology. This positions the company as a leading player in the customer engagement and retention space.