ScanSource Launches Converged Communications CX Team, Partners With Arrow McLaren

The new team and partnership aim to support partners in delivering seamless converged solutions across hardware, cloud, and customer experience technologies.

Apr. 16, 2026 at 8:09pm

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A photorealistic studio still life featuring a sleek, modern desktop setup with a laptop, wireless headphones, and a minimalist desk organizer in shades of silver, black, and white, conceptually representing the convergence of hardware, cloud, and customer experience technologies.A premium, high-tech setup symbolizing the convergence of hardware, cloud, and customer experience technologies that ScanSource's new Converged Communications CX Team aims to support.Greenville Today

ScanSource, a leading technology distributor, has announced the launch of its Converged Communications CX Team and a multi-year partnership with Arrow McLaren. The Converged Communications Team will unify ScanSource's Specialty and Intelisys technologies, services, and expertise to support the demand for specialty hardware devices, cloud connectivity, unified communications (UC), and customer experience (CX) technologies. As an official Arrow McLaren partner, ScanSource will deliver exclusive, high-touch experiences designed specifically for its Converged Communications partners, going beyond traditional events to provide deeper collaboration and premium experiences focused on helping partners grow across hardware, cloud, and CX technologies.

Why it matters

The launch of the Converged Communications CX Team and the partnership with Arrow McLaren represent ScanSource's commitment to empowering its partners in the rapidly evolving CX market. By unifying its expertise and resources, ScanSource aims to better support a focused group of partners looking to broaden their offerings in the communications space. The partnership with Arrow McLaren will create even greater value and meaningful engagement for this group of partners, leveraging McLaren's world-class experiential programs.

The details

The Converged Communications Team is comprised of sales and marketing specialists, engineering experts, and supplier managers dedicated to helping partners deliver converged CX solutions to end users. As an official Arrow McLaren partner, ScanSource will deliver exclusive, high-touch experiences designed specifically for its Converged Communications partners, going beyond traditional events to provide deeper collaboration and premium experiences focused on helping partners grow across hardware, cloud, and CX technologies.

  • ScanSource announced the official launch of its Converged Communications CX Team on April 16, 2026.
  • ScanSource's partnership with Arrow McLaren is for the 2026-2027 seasons.

The players

ScanSource, Inc.

A leading technology distributor uniquely positioned to address complex, converging technologies and to accelerate growth for channel sales partners across hardware, software as a service (SaaS), connectivity and cloud services.

Arrow McLaren

A motorsports team that ScanSource has partnered with to deliver exclusive, high-touch experiences for its Converged Communications partners.

Mike Baur

Chairman and CEO of ScanSource, Inc.

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What they’re saying

“The launch of our Converged Communications CX Team marks a significant milestone in our commitment to empowering partners in the rapidly evolving CX market. This team allows us to better support a focused group of partners who are looking to broaden their offering in the communications space. By leveraging our many years of proven success and deep expertise in voice, video and data connectivity technologies, we are uniquely positioned to guide our sales partners in engineering and delivering seamless converged solutions to their end users.”

— Mike Baur, Chairman and CEO, ScanSource, Inc.

“Our partnership with Arrow McLaren builds directly on this foundation, creating even greater value and meaningful engagement for this focused group of partners. McLaren is unmatched in delivering world‑class experiential programs, and we're excited for our team and our partners to be part of it.”

— Mike Baur, Chairman and CEO, ScanSource, Inc.

What’s next

ScanSource and Arrow McLaren will begin delivering the exclusive, high-touch experiences for ScanSource's Converged Communications partners in the 2026-2027 seasons.

The takeaway

The launch of ScanSource's Converged Communications CX Team and its partnership with Arrow McLaren demonstrate the company's commitment to empowering its partners in the evolving customer experience market. By unifying its expertise and resources and providing premium engagement opportunities, ScanSource aims to help its partners deliver seamless converged solutions to end users.