NYC Furniture Retailer to Pay $350K in Settlement Over Delays, Damage

Payless Furniture, operating as 1StopBedrooms, agrees to refund customers and change business practices.

Apr. 17, 2026 at 5:57am

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A close-up photograph of a partially disassembled and damaged piece of furniture, such as a broken chair or dresser drawer, resting on a clean, monochromatic background, conceptually representing consumer frustration with furniture retail practices.A damaged furniture piece symbolizes the consumer frustrations that led to a major settlement between a Brooklyn retailer and the New York Attorney General's office.NYC Today

The New York Attorney General's office announced a $350,000 settlement with Brooklyn-based furniture retailer Payless Furniture, operating as 1StopBedrooms, after receiving hundreds of complaints about excessive delivery delays, cancellation fees, and damaged furniture deliveries. As part of the settlement, the company will provide restitution to affected customers, pay $75,000 in penalties, and change its business and advertising practices.

Why it matters

This settlement highlights ongoing consumer protection issues in the furniture retail industry, where customers have faced challenges with timely deliveries, refunds, and product quality. The Attorney General's action aims to hold 1StopBedrooms accountable and provide relief to impacted New Yorkers.

The details

According to the settlement, 1StopBedrooms will pay up to $350,000 in restitution to customers who experienced delivery delays, cancellation fees, and damaged furniture. The company must also pay $75,000 in penalties to the state and $2,000 in costs. Additionally, 1StopBedrooms has been ordered to change its business practices, including providing clear delivery timelines, offering refunds for late deliveries, and improving its handling of customer complaints.

  • The New York Attorney General's office received hundreds of complaints about 1StopBedrooms over an unspecified period of time.
  • The settlement was announced on April 17, 2026.

The players

Letitia James

The New York Attorney General who announced the settlement with 1StopBedrooms.

Payless Furniture

A Brooklyn-based furniture retailer that operates under the name 1StopBedrooms.

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What they’re saying

“No New Yorker should have to pay hundreds of dollars for furniture only to receive it late or damaged,”

— Letitia James, New York Attorney General

The takeaway

This settlement serves as a reminder for furniture retailers to prioritize customer satisfaction, timely deliveries, and transparent business practices. It also highlights the importance of consumer protection efforts by state attorneys general to hold companies accountable and provide relief to affected customers.