Wilmington Names New Solid Waste Services Director

Heather Cashwell brings over 15 years of experience in waste management and sustainability initiatives.

Apr. 16, 2026 at 5:38am

Got story updates? Submit your updates here. ›

A high-end, photorealistic studio still-life photograph featuring a neatly arranged collection of premium recycling and waste management tools and materials, such as a sleek metal trash can, a high-tech sorting bin, and a bundle of recycled paper, all set against a clean, monochromatic background and dramatically lit to symbolize the importance of efficient, sustainable waste systems.A clean, modern studio still life captures the premium tools and materials that support Wilmington's commitment to efficient, sustainable waste management.Wilmington Today

The City of Wilmington, North Carolina has appointed Heather Cashwell as its new Solid Waste Services Director. Cashwell has over 15 years of experience in solid waste, recycling, and environmental program management, and most recently served as the Section Chief of Recycling and Materials Management for the North Carolina Department of Environmental Quality.

Why it matters

Providing reliable and sustainable solid waste services is a critical function for any city, and Wilmington is recognizing the importance of this work by establishing Solid Waste Services as its own dedicated department. Cashwell's background in improving service delivery, advancing sustainability initiatives, and leading high-performing teams will be valuable in this new role.

The details

In her new position, Cashwell will lead the City's Solid Waste Services Department, which is responsible for collecting and managing waste and recycling services across Wilmington. The department oversees residential and commercial collection, downtown-specific services, yard waste and bulky item collection, and provides customer support through a dedicated call center. Cashwell's previous experience includes leadership roles with the Town of Apex and NC State University, where she managed large-scale solid waste operations, implemented process improvements, and led teams through complex service delivery and emergency response efforts.

  • Cashwell will begin her new role on May 4, 2026.

The players

Heather Cashwell

The new Solid Waste Services Director for the City of Wilmington, North Carolina. Cashwell has over 15 years of experience in solid waste, recycling, and environmental program management, and most recently served as the Section Chief of Recycling and Materials Management for the North Carolina Department of Environmental Quality.

Becky Hawke

The City Manager of Wilmington, North Carolina, who stated that establishing Solid Waste Services as its own department recognizes the importance of this work and will give it the focus it deserves.

Got photos? Submit your photos here. ›

What they’re saying

“Providing reliable solid waste services is one of the most visible ways we serve our community every day. By establishing Solid Waste Services as its own department, we're recognizing the importance of this work and giving it the focus it deserves.”

— Becky Hawke, City Manager

“Heather has a wealth of experience in solid waste operations and providing exceptional levels of customer service. We are thrilled to welcome her to Wilmington to lead our dedicated staff in the delivery of this vital service.”

— Becky Hawke, City Manager

The takeaway

Wilmington's decision to establish Solid Waste Services as its own dedicated department and hire an experienced leader like Heather Cashwell demonstrates the city's commitment to providing reliable, sustainable, and customer-focused waste management services that support the community's overall cleanliness, safety, and environmental goals.