DOJ Sues Uber Over Alleged Discrimination Against Disabled Riders

Lawsuit claims Uber drivers routinely refused service to passengers with disabilities, including those with service animals.

Apr. 17, 2026 at 6:09am by

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A highly detailed, glowing 3D illustration of the interior of a futuristic autonomous vehicle, with neon cyan and magenta lights highlighting the various accessibility features and sensors, conceptually representing the technological innovations and regulatory hurdles facing the autonomous vehicle industry.As autonomous vehicle technology advances, ensuring equal access and compliance with disability laws remains a critical challenge for the industry.San Francisco Today

The U.S. Department of Justice has filed a federal lawsuit against Uber, alleging the ride-hailing company and its drivers have engaged in unlawful discrimination against riders with disabilities in violation of the Americans with Disabilities Act (ADA). The DOJ complaint claims Uber drivers have repeatedly refused service to passengers with service animals and mobility aids, and that Uber has failed to properly train drivers or modify policies to prevent such discriminatory conduct.

Why it matters

The lawsuit comes at a critical time as the transportation sector transitions toward autonomous vehicles (AVs). While AV technology promises expanded mobility for people with disabilities, the ADA's application in an AV context raises novel challenges that companies must address to ensure equal access.

The details

The DOJ's complaint highlights several concerning practices, including Uber drivers charging improper fees to passengers with service animals, denying rides to those with service dogs, and refusing reasonable accommodations like allowing riders with mobility limitations to sit in the front seat. The government is seeking injunctive relief, monetary damages estimated at $125 million for affected individuals, and civil penalties.

  • In September 2025, the DOJ filed the lawsuit in federal court in San Francisco.
  • Uber's response to the complaint is due by April 17, 2026.

The players

U.S. Department of Justice

The federal agency that filed the lawsuit against Uber for alleged violations of the Americans with Disabilities Act.

Uber Technologies, Inc.

The ride-hailing company accused of discriminating against passengers with disabilities and failing to properly train drivers or modify policies to prevent such conduct.

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What’s next

The judge will decide on Uber's response to the DOJ's complaint, which is due by April 17, 2026.

The takeaway

This lawsuit highlights the challenges companies face in ensuring accessibility as transportation technology evolves, and the need for proactive measures to uphold the ADA's protections for people with disabilities.