Knowband Launches Generative AI Plugins for eCommerce Platforms

New AI chatbots and LLMs.txt generators help merchants automate customer support and product discovery

Published on Feb. 6, 2026

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Knowband, a leading provider of ecommerce solutions, has introduced generative AI as part of its product ecosystem. The company has launched two AI-powered modules - an AI chatbot that automatically provides live chat support and a PrestaShop LLMs.txt generator that creates files for popular AI language models to access store content. These plugins aim to help online merchants automate repetitive tasks, improve customer experience, and focus on growth.

Why it matters

Running an ecommerce store has become increasingly demanding, with merchants needing to handle customer queries, update inventory, and provide personalized experiences. Knowband's generative AI solutions address these challenges by automating support and improving product discoverability through AI platforms, allowing merchants to spend more time on strategic initiatives.

The details

Knowband's AI chatbot module uses language models to answer product and order-related questions in real-time, saving merchants time and effort. The LLMs.txt generator creates structured files that allow AI answer engines like ChatGPT to better understand and recommend a store's products and content. These plugins support multiple languages and currencies, and the chatbot uses vector search to provide more relevant responses.

  • Knowband launched the new AI-powered plugins in February 2026.

The players

Knowband

A leading provider of ecommerce solutions, with a focus on developing plugins for platforms like PrestaShop, OpenCart, WooCommerce, Shopify, and Magento.

Mr. Kumar

The co-founder of Knowband, who discussed the company's motivation for developing the new generative AI plugins.

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What they’re saying

“eCommerce merchants are juggling a lot with customer questions, order management, product updates, and marketing. With generative AI, we're giving store owners a way to automate the repetitive stuff so they can focus on growth, all without needing a bigger team or extra manual work.”

— Mr. Kumar, Co-founder, Knowband (martechseries.com)

What’s next

Knowband plans to expand the availability of its AI-powered plugins to other ecommerce platforms beyond PrestaShop and OpenCart in the coming months.

The takeaway

Knowband's introduction of generative AI solutions for ecommerce demonstrates the growing importance of automation and AI-powered tools in helping online merchants streamline operations, improve customer experience, and focus on strategic growth.