Tyler Business Owner Speaks Out About No-Shows Costing Time and Money

Ghosting and no-shows are becoming a real problem for local businesses, and it's sparking a bigger conversation about respect and communication.

Apr. 16, 2026 at 1:05pm

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A high-end, photorealistic studio still-life photograph featuring a simple arrangement of premium business objects like a pen, notebook, and smartphone on a clean, monochromatic background. The objects are lit dramatically with sharp shadows, representing the abstract concepts of communication, respect, and the impact of no-shows on local businesses.A minimalist studio still life captures the tension between local businesses and unreliable customers, underscoring the need for better communication and mutual respect.Tyler Today

A Tyler, Texas business owner took to a local Facebook group to share his frustration with no-shows and 'ghosting' from potential customers, saying it's costing him time and money and making him consider shutting down his business. Other East Texans shared similar experiences, with some recommending deposits to prevent no-shows, while others said they've had trouble getting businesses to respond. The issue has sparked a call for more courtesy and communication between businesses and customers.

Why it matters

No-shows and ghosting can have a significant impact on small, local businesses that rely on scheduled appointments and services. This problem highlights the need for better communication and respect between businesses and customers, especially during tough economic times when every transaction matters.

The details

The business owner, referred to as Bill, posted on the Facebook group 'All Things Tyler' about his struggles with no-shows and ghosting. He said he's been 'spending more time dealing with flaky people than [he] is working' and is considering shutting down his business because of it. In response, other locals shared similar experiences, with some recommending deposits to prevent no-shows, while others said they've had trouble getting businesses to respond. The issue has sparked a call for more courtesy and communication between the two sides.

  • The business owner posted about the issue on the Facebook group in April 2026.

The players

Bill

A Tyler, Texas business owner who posted about his struggles with no-shows and ghosting from potential customers.

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What they’re saying

“I've been spending more time dealing with flaky people than [I] is working, am [is] having to consider shutting [his] business down because of it.”

— Bill, Tyler business owner

What’s next

The issue has sparked a larger conversation in the Tyler community about the need for more respect and communication between businesses and customers. Some have suggested that businesses consider requiring deposits to prevent no-shows, while others have called for customers to be more courteous and responsive when they can't follow through on scheduled appointments.

The takeaway

This story highlights the challenges that small, local businesses face when dealing with no-shows and ghosting from potential customers. It underscores the importance of mutual respect, clear communication, and a shared understanding of the impact these issues can have on businesses, especially during difficult economic times.