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West Chester Today
By the People, for the People
Navigating Technology and Diversity in Elder Law
Adapting legal practices to serve clients with varying tech proficiency and backgrounds
Apr. 5, 2026 at 1:41pm
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As technology rapidly evolves, elder law attorney Janet Colliton explores the challenges of serving a diverse client base with different communication preferences, technical abilities, and life experiences. From choosing the right software and communication channels to addressing complex legal issues like healthcare, taxes, and estate planning, Colliton highlights the need for flexible, personalized approaches to ensure no one is left behind in the technological transition.
Why it matters
This story underscores the importance of inclusivity and accessibility in the legal profession as technology transforms the way attorneys interact with and serve their clients. By embracing diversity and adapting to individual needs, elder law practitioners can ensure equitable access to critical legal services for all members of the community, regardless of their technical proficiency or background.
The details
Colliton describes the range of communication preferences and technical abilities among her clients, from those who prefer phone calls to those who rely on video conferencing and client portals. She also highlights the complexities of navigating evolving healthcare, tax, and estate planning laws, which can vary greatly depending on a client's wealth, disability status, and family situation. Adapting to these diverse needs requires flexibility, personalization, and sometimes referrals to specialists.
- On April 1, 2026, America launched the Artemis II human-equipped spaceship into its voyage to the moon.
- On the same day, Colliton grabbed the latest edition of the book 'Microsoft Office 365 All-In-One For Dummies' while leaving the office.
The players
Janet Colliton
A Certified Elder Law Attorney recognized by the American Bar Association and Pennsylvania Supreme Court, who limits her practice to elder law, estate planning and administration, retirement planning, Medicaid and special needs.
What they’re saying
“Can differences be tolerated, accepted and celebrated in backgrounds, experience, language, age, capacities and learning?”
— Janet Colliton, Elder Law Attorney
“The question is how we deal with it and do we include everyone without leaving many others here behind on earth watching the spaceship depart. Are we 'coming together' as the song said or splitting apart.”
— Janet Colliton, Elder Law Attorney
What’s next
Colliton plans to continue exploring ways to adapt her legal practice to serve a diverse client base with varying technological proficiencies and communication preferences. She will also stay up-to-date on evolving healthcare, tax, and estate planning laws to ensure her clients receive the most comprehensive and personalized legal guidance.
The takeaway
This story highlights the critical need for legal professionals, especially in the elder law field, to embrace diversity, accessibility, and flexibility in order to serve all members of the community effectively in an increasingly digital world. By adapting communication channels, legal strategies, and educational resources, attorneys can ensure no one is left behind as technology transforms the legal landscape.
