UPMC Washington Clinches 2025 Press Ganey Award Again

Physician group recognized among top 5% nationally for patient experience

Mar. 25, 2026 at 1:28am

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UPMC Washington Physicians Group (WPG) has been recognized as one of the nation's top performers in patient experience, earning the 2025 Human Experience (HX) Guardian of Excellence Award® from Press Ganey. This marks the second consecutive year the group has received this prestigious honor, which is awarded to organizations ranking in the top 5% nationally for patient experiences over a one-year period.

Why it matters

This award highlights UPMC Washington's commitment to providing exceptional patient care and reinforces the group's reputation for delivering a consistently high-quality healthcare experience in the local community. As UPMC continues to focus on improving access, care coordination, and digital tools, this recognition demonstrates the organization's success in putting patients first.

The details

UPMC Washington Physicians Group earned the 2025 Press Ganey HX Guardian of Excellence Award based on yearlong post-visit patient survey results, which showed the group's experience consistently ranked in the 95th percentile compared to practices nationwide. The award honors the dedication and compassion demonstrated by UPMC's frontline teams in physician offices and call centers, who ensure patients receive the support and respect they need, even during challenging times.

  • UPMC Washington Physicians Group has earned the Press Ganey HX Guardian of Excellence Award for the second consecutive year in 2025.

The players

UPMC Washington Physicians Group (WPG)

A physician group that is part of the UPMC healthcare system and has been recognized as one of the top performers in patient experience nationally.

Ashley Markle

The senior manager of population health at UPMC Washington.

Brook Ward

The president of UPMC Washington and UPMC Greene.

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What they’re saying

“This achievement speaks volumes about the commitment, compassion and consistency demonstrated by our frontline teams in the physician offices and call center. The care they provide, often during challenging times, ensures patients receive the support and respect they need and deserve. This recognition is well earned, and it reflects the incredible leadership and dedication across WPG.”

— Ashley Markle, Senior Manager, Population Health, UPMC Washington

“We are incredibly proud of our teams at UPMC Washington Physicians Group for once again earning this national honor. Our team members' commitment to our patients reflects what outstanding care looks like in our community. This recognition reinforces what our patients already know: they can rely on us for timely access, compassionate care and a consistently high-quality experience.”

— Brook Ward, President, UPMC Washington and UPMC Greene

What’s next

As part of UPMC's 2026 goals, UPMC Washington Physicians Group is advancing efforts to improve patient access, expand same-day and next-day appointment availability, strengthen care coordination and offer more digital tools that support patients in managing their health. These initiatives are designed to ensure a more connected primary care experience for every patient, whether in person, virtually or through coordinated specialty care.

The takeaway

UPMC Washington Physicians Group's second consecutive recognition as a top performer in patient experience underscores its commitment to delivering exceptional, compassionate care to the local community. This award reinforces the organization's reputation for putting patients first and continuously working to enhance the healthcare experience through improved access, coordination, and digital tools.