Erie Insurance Consolidating Call Center Employees

Got story updates? Submit your updates here. ›

Erie Insurance is moving several hundred customer service and other department employees from multiple locations to its Westport facility in Millcreek Township, Pennsylvania, as well as to its downtown Erie office. The company says the relocation, which will happen in phases starting in early June, is part of an effort to support employees and customers through improved collaboration, training, and day-to-day coordination.

Why it matters

The consolidation of Erie Insurance's call center and other operations into fewer locations reflects broader trends in the insurance industry, as companies look to streamline their physical footprint and leverage technology to boost efficiency. The move also highlights Erie's commitment to maintaining a strong presence in its hometown region despite the shifting dynamics of the modern workplace.

The details

Erie Insurance will be relocating employees from several functions, including customer service, to its Westport facility in Millcreek Township and its downtown Erie office. The relocation will happen in phases, with the first wave of moves scheduled for early June. The company says the changes are intended to improve collaboration, training, and day-to-day coordination among its workforce.

• The employee relocations will begin in early June 2026.
• The full consolidation is expected to be completed by the end of the summer of 2026.

What’s next

Erie Insurance has not provided a specific timeline for when the full consolidation of employees into the Westport and downtown Erie locations will be completed, but the company says the relocation will happen in phases starting in early June.