ICE Introduces New MSP User Experience, Launches Next Phase of Enhanced Servicing Automation

New UX marks milestone in MSP modernization while introducing enhanced escrow and investor reporting automations

Published on Feb. 10, 2026

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Intercontinental Exchange, Inc. (ICE), a leading global provider of technology and data, has announced a significant milestone in the modernization of its MSP® mortgage servicing system with the launch of an enhanced user experience (UX). The new UX completes the first phase of a broader modernization initiative, establishing the groundwork for second-phase enhanced workflow automations and productivity agents that reduce manual effort and help servicers scale more efficiently.

Why it matters

The new UX enhancements make it possible to further reduce the volume of exceptions that require human review by consolidating remaining reviews into more efficient, single-screen workflows. ICE has prioritized enhanced automation for servicing processes that require the greatest manual intervention, with some early capabilities already available, helping servicers reduce system administration, shorten user training, and improve margins.

The details

As part of this announcement, ICE has introduced phase two enhanced escrow and investor reporting automations, which are made possible by the updated UX. The enhanced escrow automation reduces manual touchpoints by as much as 87% and shortens cycle times from ten days to as few as two, while enhanced automation for Freddie Mac loan-level investor reporting cuts manual steps by as much as 68% for this high-frequency process.

  • The new UX can be easily adopted without reimplementation or disruption to current integrations.
  • Demos of the new MSP experience can be viewed at the MBA Servicing Solutions Conference and Expo, held February 16-19, and the ICE Experience 2026 (X26) annual mortgage technology user conference, held March 16-18.

The players

Intercontinental Exchange, Inc. (ICE)

A leading global provider of technology and data that designs, builds, and operates digital networks that connect people to opportunity.

Bob Hart

President of ICE Mortgage Technology.

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What they’re saying

“This new UX is a foundational step in modernizing MSP. Phase one is not just about improving platform navigability; it is already allowing us to roll out second-phase enhanced automation and AI-driven productivity agents that reduce manual effort and help servicers scale more efficiently.”

— Bob Hart, President of ICE Mortgage Technology (Business Wire)

What’s next

ICE plans to continue to systematically deliver enhanced automations and productivity agents across the most manually intensive servicing tasks. These efforts are supported by the long-term modernization of MSP's underlying architecture, which is expected to facilitate faster feature development, broader use of emerging technologies, improved data accessibility and more efficient system management.

The takeaway

The new UX enhancements from ICE are a significant step in modernizing the MSP mortgage servicing system, reducing manual effort, improving efficiency, and helping servicers scale more effectively through enhanced automation and AI-driven productivity agents.