Corporate Technologies Launches SMB Technology & Cyber Resilience Index

New quarterly benchmark measures IT and cybersecurity performance in small and mid-sized businesses

Apr. 8, 2026 at 6:03pm

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A highly detailed, glowing 3D illustration of a complex network of interconnected servers, routers, and data storage devices, representing the technical infrastructure that powers modern businesses and the need for accurate performance measurement.A new quarterly index aims to provide a more accurate picture of IT and cybersecurity performance within small and mid-sized businesses, moving beyond self-reported survey data.Eden Prairie Today

Corporate Technologies, a national managed IT services provider, has launched the SMB Technology & Cyber Resilience Index - a quarterly benchmark that measures real IT and cybersecurity performance inside U.S. small and mid-sized businesses. The index is built on anonymized operational data and benchmarked against over 40 external industry sources, replacing self-reported survey assumptions with measurable, quarter-over-quarter evidence.

Why it matters

The index aims to address a fundamental flaw in how SMB readiness is typically measured. Survey-based research often overstates security posture, while the Corporate Technologies index measures actual system performance data like patch timestamps, backup logs, and uptime records to provide a more accurate picture of SMB IT and cybersecurity capabilities.

The details

The Q1 2026 edition of the index found that managed clients averaged four times fewer unplanned outages per year compared to industry averages, had nearly double the industry rate of multi-factor authentication adoption, and maintained 94-100% patch compliance across all categories. However, the index also revealed a critical recovery gap, with only 5% of managed clients having documented recovery point/time objectives and tested restores within 90 days.

  • The Q1 2026 edition of the SMB Technology & Cyber Resilience Index was developed over several months and launched on April 8, 2026.
  • The Q2 2026 edition will add help desk responsiveness metrics to the benchmark.

The players

Corporate Technologies

A national managed IT services provider headquartered in Eden Prairie, Minnesota, serving clients across 21 markets in 18 U.S. states. The company has delivered managed IT, cybersecurity, backup and disaster recovery, cloud services, and compliance solutions to small and mid-sized businesses for more than 40 years.

Jim Griffith

CEO of Corporate Technologies.

Ugur Gulaydin

VP of Marketing at Corporate Technologies.

Ben Silver

Chief Operating Officer at Corporate Technologies.

Katie Kelly

Director of Integration Services at Corporate Technologies.

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What they’re saying

“Most SMBs don't lack awareness — they lack measurement. This index exists to replace assumptions with operational evidence.”

— Jim Griffith, CEO, Corporate Technologies

“Most SMB reports rely on self-reported surveys or tool-generated compliance stats. They lack real-world performance context — actual downtime, actual restore success rates, actual incident volumes. This index is designed to fill that gap.”

— Ugur Gulaydin, VP of Marketing, Corporate Technologies

“Nearly 13,000 blocked attempts in a single quarter should settle any debate about whether SMBs are being targeted. These are not hypothetical risks. They are hitting the perimeter constantly.”

— Ben Silver, Chief Operating Officer, Corporate Technologies

“The RPO gap is where the real risk hides. Most organizations don't discover it until they're in the middle of a crisis.”

— Katie Kelly, Director of Integration Services, Corporate Technologies

“Moving to a structured model improves forecast accuracy and eliminates the incident-driven spikes that make IT spending unmanageable. The shift from reactivity to predictability is worth as much to a CFO as the raw cost savings.”

— Sam Mahn, Chief Financial Officer, Corporate Technologies

What’s next

The Q2 2026 edition of the SMB Technology & Cyber Resilience Index will add help desk responsiveness metrics to the benchmark.

The takeaway

The Corporate Technologies index provides a much-needed data-driven approach to measuring IT and cybersecurity performance in small and mid-sized businesses, moving beyond self-reported surveys and compliance checklists to reveal the real-world challenges and risks facing SMBs. This evidence-based insight can help SMBs make more informed decisions about their technology investments and cybersecurity strategies.