Innovate UtilityCX Announces Lineup for 50th Anniversary Conference

IUCX Conference 2026 to feature specialized programs, peer-led sessions, and industry awards in Tampa, FL

Published on Feb. 24, 2026

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Innovate UtilityCX (IUCX) has announced the program details for its IUCX Conference 2026, taking place April 13-16 in Tampa, FL. The event marks the 50th anniversary of IUCX convening utility professionals to share insights, practical learning, and real-world strategies across customer experience, operations, and workforce transformation. The four-day conference will feature workshops, industry benchmark discussions, keynote presentations, and peer forums aligned to the full utility customer journey.

Why it matters

As utilities face rising customer expectations, workforce transitions, affordability pressures, and rapid technology change, the IUCX Conference provides a vendor-neutral platform for utility leaders to learn from each other's experiences in modernizing service delivery, strengthening operational resilience, and investing in their people.

The details

The IUCX Conference 2026 program emphasizes shared experience over theory, with educational tracks covering billing & payments, contact centers, credit & collections, digital engagement, field services, strategy & analytics, leadership development, and emerging technologies. In addition to the core conference, the event includes specialized programs such as an Executive Summit, Key Account Forum, Deep Dives, ENGAGE311 for local government contact centers, FlowForward for water utilities, and a Women in Utilities leadership forum.

  • IUCX Conference 2026 will take place April 13-16, 2026 in Tampa, FL.
  • The event marks the 50th anniversary of IUCX, which was founded in 1976.

The players

Innovate UtilityCX (IUCX)

A professional association that has convened utility professionals for 50 years to share insights, practical learning, and real-world strategies across customer experience, operations, and workforce transformation.

Tampa Convention Center

The venue hosting the IUCX Conference 2026 in Tampa, FL.

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What’s next

Registration and early bird pricing for IUCX Conference 2026 are now available on the organization's website.

The takeaway

As utilities face a rapidly evolving landscape, the IUCX Conference provides a unique opportunity for utility leaders to learn from their peers, share best practices, and collaborate on solutions to the industry's most pressing challenges.