Norwich Police Unveil Powerful New Dispatch Software

The $3.5 million system upgrade aims to transform daily emergency response with enhanced data access and deployment decisions.

Apr. 20, 2026 at 9:12am

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A highly detailed 3D illustration of a glowing, futuristic police dispatch console with holographic displays, pulsing neon lights, and intricate circuit board patterns, conceptually representing the advanced technology powering modern emergency services.Norwich's new high-tech dispatch system aims to transform emergency response with enhanced data access and AI-powered decision support.Norwich Today

Norwich police have implemented a new Motorola PremierOne dispatch and records system, funded with city capital and federal relief money. Leaders say the powerful software greatly improves data access, evidence management, and deployment decisions, though staff are still being trained and the system currently avoids artificial intelligence features.

Why it matters

The new system represents a major technological leap for the Norwich Police Department, moving from outdated legacy software to a modern platform that can better support officers and improve emergency response. However, the transition also requires extensive staff training to fully utilize the system's capabilities.

The details

The $3.5 million system upgrade replaces Norwich's previous dispatch and records software with Motorola's PremierOne platform. The new system provides enhanced data access, evidence management tools, and improved deployment decision-making for officers responding to calls. While the software has advanced features like AI-powered analysis, the Norwich PD is currently limiting use to core functionality as staff undergo training.

  • The new Motorola PremierOne system went live in April 2026.
  • Norwich police leaders say the transition has been a major undertaking, with officers still learning the system's full capabilities.

The players

Norwich Police Department

The municipal law enforcement agency for the city of Norwich, Connecticut, which serves a population of over 40,000 residents.

Motorola Solutions

A leading provider of mission-critical communications, software, and services for public safety and commercial customers.

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What they’re saying

“This new system is like going from a Model T to a Tesla in terms of the data access and deployment decisions it enables.”

— Norwich Police Chief

What’s next

Norwich police will continue training officers on the full capabilities of the Motorola PremierOne system over the coming months, with plans to eventually integrate more advanced AI-powered features to further enhance emergency response.

The takeaway

The Norwich Police Department's major technology upgrade represents a significant investment in modernizing emergency services for the community, providing officers with powerful new tools to improve data-driven decision-making and response times.