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Norwich Today
By the People, for the People
State Department orders nonprofit libraries to stop processing passport applications
The move disrupts a long-standing service that librarians say their communities have come to rely on.
Published on Feb. 14, 2026
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The U.S. State Department has ordered certain public libraries nationwide to cease processing passport applications, disrupting a service that librarians say their communities have come to rely on. The agency says federal law prohibits non-governmental organizations from collecting and retaining passport application fees, though government-run libraries are not impacted. Lawmakers are pushing back, arguing the change will be particularly disruptive in states where many public libraries are structured as nonprofit entities.
Why it matters
The State Department's order impacts a convenient passport application service that libraries have provided for years, especially for working families and rural residents. Lawmakers warn the change could force some libraries to lay off staff, cut programs or even close if they lose the revenue from passport fees, and will make it harder for people to obtain passports as demand surges.
The details
The State Department began issuing cease and desist orders to not-for-profit libraries in late 2025, informing them they were no longer authorized to participate in the Passport Acceptance Facility program as of February 2026. A State Department spokesperson said the order was given because federal law prohibits non-governmental organizations from collecting and retaining passport application fees, though government-run libraries are not impacted. The American Library Association estimates about 1,400 mostly non-profit public libraries nationwide could potentially be affected, or about 15% of all public libraries.
- The State Department began issuing cease and desist orders to not-for-profit libraries in late 2025.
- The libraries were informed they were no longer authorized to participate in the Passport Acceptance Facility program as of February 2026.
The players
Cathleen Special
The executive director of the Otis Library in Norwich, Connecticut, where passport services were offered for 18 years but ceased in November 2025 after receiving the State Department's letter.
Marco Rubio
The U.S. Secretary of State.
Madeleine Dean
A Democratic U.S. Representative from Pennsylvania who has proposed bipartisan legislation to allow 501(c)(3) non-profit public libraries to continue serving as passport acceptance facilities.
John Joyce
A Republican U.S. Representative from Pennsylvania who has co-sponsored the bipartisan legislation with Rep. Madeleine Dean.
What’s next
Democratic and Republican members of Congress from Connecticut, Pennsylvania, New York, New Jersey and Maryland are pushing back, sending a letter to Secretary of State Marco Rubio asking him to extend the existing program until Congress finds a permanent solution. Lawmakers have also proposed bipartisan legislation that would allow 501(c)(3) non-profit public libraries to continue serving as passport acceptance facilities.
The takeaway
The State Department's order disrupts a convenient passport application service that libraries have provided for years, especially for working families and rural residents. Lawmakers warn the change could force some libraries to lay off staff, cut programs or even close if they lose the revenue from passport fees, and will make it harder for people to obtain passports as demand surges.
