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San Ramon Today
By the People, for the People
Five9 Appoints Jay Lee as Chief Marketing and Growth Officer
The cloud contact center software company adds new executive to drive marketing and expansion.
Apr. 6, 2026 at 2:27pm
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Five9, a leading provider of cloud contact center software, has announced the appointment of Jay Lee as its new Chief Marketing and Growth Officer. In this role, Lee will be responsible for overseeing the company's marketing strategy and leading its growth initiatives as Five9 continues to expand its footprint in the rapidly evolving cloud communications industry.
Why it matters
The addition of an experienced marketing and growth executive like Jay Lee signals Five9's commitment to accelerating its market presence and capturing a larger share of the burgeoning cloud contact center software market, which is expected to grow significantly in the coming years as more businesses migrate their customer service operations to the cloud.
The details
As Chief Marketing and Growth Officer, Jay Lee will lead Five9's global marketing efforts, including brand strategy, demand generation, product marketing, and communications. He will also play a key role in identifying and executing on new growth opportunities for the company, both in its core contact center business as well as adjacent markets. Lee brings over 20 years of experience in senior marketing and growth roles at leading technology companies.
- Five9 announced Lee's appointment on April 6, 2026.
The players
Five9
A leading provider of cloud contact center software that helps businesses connect with their customers.
Jay Lee
The newly appointed Chief Marketing and Growth Officer at Five9, bringing over 20 years of experience in senior marketing and growth roles at technology companies.
What they’re saying
“We are thrilled to welcome Jay to the Five9 team. His deep expertise in marketing and growth, combined with his passion for driving innovation in the cloud communications space, make him the ideal leader to help us capitalize on the significant market opportunities ahead.”
— Rowan Trollope, CEO of Five9
The takeaway
The appointment of Jay Lee as Five9's new Chief Marketing and Growth Officer underscores the company's ambition to accelerate its market expansion and solidify its position as a leading provider of cloud contact center solutions in an increasingly competitive industry.
