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Poway Today
By the People, for the People
Palomar Medical Group Patients Face Ongoing Tech Issues
Patients report canceled appointments, trouble accessing records due to problems with electronic medical records system.
Apr. 9, 2026 at 12:04am
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Technical problems with Palomar's electronic medical records system have left patients frustrated and concerned about the reliability of their healthcare provider.Poway TodayPatients of the Palomar Health Medical Group in North County San Diego have been experiencing ongoing technical issues with the provider's electronic medical records system for nearly a month. Patients report canceled appointments, difficulties accessing their medical records, and a lack of communication from the provider about when the problems will be resolved.
Why it matters
Reliable access to medical records and timely care are essential for patient health and wellbeing. The technical issues at Palomar have caused disruptions and frustration for patients seeking routine and follow-up care.
The details
In a letter dated March 13, Palomar Health Medical Group informed patients that it was 'experiencing a technical issue' impacting its electronic medical records system. Patients report ongoing problems making new appointments and accessing their medical information online. Some patients have had to seek care elsewhere due to canceled appointments and lack of access to their records at Palomar.
- On March 13, Palomar Health Medical Group notified patients of the technical issues.
- As of early April, patients continue to report problems accessing the provider's systems.
The players
Palomar Health Medical Group
A network of medical clinics operated by the Palomar Health public healthcare district in North County San Diego.
NextGen
The maker of the electronic medical records system used by Palomar Health Medical Group, which has faced increased scrutiny for issues with its software.
What they’re saying
“At home, neither of us have received any updated information regarding the problems via email or text.”
— Anonymous Palomar patient
“They've just gone radio silent. You would think someone would, you know, … reach out to their patients to clear some things up, right?”
— Scott Stern, Local health insurance broker
What’s next
Palomar Health Medical Group has not provided a timeline for when the technical issues will be resolved. Patients will likely continue to face disruptions to their care until the provider can restore full functionality to its electronic medical records system.
The takeaway
The ongoing technical problems at Palomar Health Medical Group highlight the critical importance of reliable healthcare technology infrastructure. Patients deserve timely access to their medical information and consistent care, which the provider has struggled to deliver amid these persistent system issues.
