Flagstaff Supports Mental Health Care for First Responders

Northern Arizona Healthcare and City of Flagstaff partner to address trauma and burnout among community heroes

Apr. 6, 2026 at 7:43am

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A ghostly, translucent X-ray photograph showing the internal structure of a first responder's uniform, with the fabric and protective gear glowing against a dark background, conceptually representing the hidden trauma and emotional strain that these community heroes often carry.An X-ray view of a first responder's uniform reveals the hidden emotional toll of the job, underscoring the critical need for mental health support.Flagstaff Today

Flagstaff's first responders, including firefighters, police, and emergency medical personnel, are receiving critical mental health support through a partnership between Northern Arizona Healthcare and local organizations. The program, which launched in 2023, provides confidential counseling, crisis debriefing, and other resources to help these community heroes process the trauma they experience on the job and maintain their own wellbeing.

Why it matters

First responders often carry the emotional and psychological toll of their work home with them, leading to burnout, depression, and other mental health challenges. By providing proactive support, Flagstaff is helping its first responders stay healthy and resilient, which in turn benefits the entire community they serve.

The details

The mental health program for first responders is run by Redemption Counseling Center of Flagstaff, which uses evidence-based treatments like EMDR therapy to help first responders process traumatic memories and emotional triggers. The program includes ongoing crisis support, annual check-ins, and immediate access to counseling after critical incidents. Since launching, the program has already helped identify and intervene in a case of suicidal ideation, demonstrating its life-saving potential.

  • In 2020, Flagstaff Fire Deputy Chief Chris Fennell brought in Redemption Counseling Center to support the Summit Fire and Medical District.
  • In 2025, the mental health program expanded to include the Flagstaff Fire Department and Flagstaff Police Department.
  • In 2023, Northern Arizona Healthcare contracted with Redemption Counseling Services to provide mental health support for its first responder teams, including Guardian Medical Transport and Guardian Air.

The players

Chris Fennell

Flagstaff Fire Deputy Chief who has been a driving force behind establishing mental health support for local first responders.

Emily Neuman Bauerle

Founder and Executive Director of Redemption Counseling Center, the organization providing mental health services to Flagstaff's first responders.

Maraka Oltrogge

Vice President of the Northern Arizona Healthcare Office of Philanthropy, who has been instrumental in securing funding and resources to expand mental health support for first responders.

Matt Shaw

Battalion Chief with Guardian Medical Transport, who emphasizes the importance of mental health care for first responders.

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What they’re saying

“There are a lot of specific struggles that first responders have around mental health that the average population doesn't have with witnessed and vicarious trauma and the incredible stress and strain the job has on mental and physical health.”

— Emily Neuman Bauerle, Founder and Executive Director, Redemption Counseling Center

“When first responders suffer, the community suffers. The most direct relationship is with the family and Redemption allows family counseling as well. And the community wants healthy first responders who are going to be there when they call 911. Their healing is for all of us.”

— Matt Shaw, Battalion Chief, Guardian Medical Transport

What’s next

Oltrogge and the NAH Office of Philanthropy, in partnership with local organizations and businesses, are hosting a series of Mental Health Matters for First Responders events in May during Mental Health Awareness Month. Speakers, panel discussions and a film featuring a local first responder who lost her eyesight in the line of duty will be part of the program.

The takeaway

Flagstaff's proactive approach to supporting the mental health of its first responders sets an important example for communities across the country. By prioritizing the wellbeing of these essential public servants, Flagstaff is ensuring its first responders can continue to serve the community at their best, both physically and mentally.