MultiCare Health System Selects Ambience Healthcare's AI Platform

The enterprise-wide deployment aims to advance clinician well-being, patient experience, and documentation quality across the organization.

Feb. 3, 2026 at 8:31am

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MultiCare Health System, based in Tacoma, Washington, has selected Ambience Healthcare for an enterprise-wide deployment of its AI platform for documentation, coding, and clinical workflows. The initiative follows a rigorous evaluation that involved more than 550 clinicians across 20 specialties, where Ambience demonstrated clear differentiation across usability, clinical impact, and provider satisfaction, emerging as the top-performing platform.

Why it matters

The partnership between MultiCare and Ambience Healthcare aims to address the growing challenges of clinician burnout and administrative burden in the healthcare industry, while also improving patient experience and documentation quality.

The details

The deployment will expand Ambience's AI platform to 1,500 clinicians across all specialties and care settings at MultiCare over the next three months. The platform has been shown to increase patient face time by 17%, reduce time spent on clinical documentation by 33%, and increase documented HCCs per encounter by 11%.

  • The comprehensive evaluation of ambient AI technology in healthcare took place throughout 2025.
  • MultiCare will expand Ambience to 1,500 clinicians across all specialties and care settings over the next three months.

The players

MultiCare Health System

A healthcare system based in Tacoma, Washington, that provides a wide range of medical services to the local community.

Ambience Healthcare

A leading AI platform for documentation, coding, and clinical workflow, built to reduce administrative burden and protect revenue integrity at the point of care.

Todd Czartoski, MD

The executive vice president and chief physician executive at MultiCare Health System.

Scott Waters

The chief information officer at MultiCare Health System.

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What they’re saying

“We weren't interested in hype. We wanted proof of technology that could truly help our physicians, APPs and patients.”

— Todd Czartoski, MD, Executive Vice President and Chief Physician Executive

“Ambience didn't just perform well, it was the clear favorite among our clinicians. When your front line staff overwhelmingly chooses a solution because it makes care better and their work easier, that's where you invest.”

— Todd Czartoski, MD, Executive Vice President and Chief Physician Executive

“This is another example of MultiCare's clinical and IT leadership coming together with a clear purpose, engaging the right stakeholders early, focusing on what matters, and scaling what works.”

— Scott Waters, Chief Information Officer

What’s next

Over the next three months, MultiCare will expand Ambience to 1,500 clinicians across all specialties and care settings, guided by ongoing feedback from frontline providers.

The takeaway

The partnership between MultiCare Health System and Ambience Healthcare demonstrates the healthcare industry's growing focus on leveraging AI technology to improve clinician well-being, patient experience, and documentation quality, ultimately leading to better patient outcomes.