Spokane's New AI Assistant Streamlines Crime Check Calls

Automated system aims to keep 911 free for emergencies while handling routine reports

Feb. 4, 2026 at 1:55am

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Spokane Regional Emergency Communications has activated an AI-powered assistant on the Crime Check non-emergency line to route calls more quickly and keep 911 free for life-threatening emergencies. When you call (509) 456-2233, the system will ask clear, guided questions in everyday language, handling routine reports and general questions while still transferring true emergencies to a live dispatcher immediately.

Why it matters

The new AI assistant aims to improve efficiency and responsiveness for non-emergency calls, freeing up 911 operators to focus on critical situations. This comes as Spokane grapples with concerns about repeat offenders and public safety, underscoring the need for innovative approaches to law enforcement resources.

The details

The AI-powered assistant will ask callers a series of standardized questions to determine the nature of the report and route it accordingly. Simple requests and routine reports can be handled entirely by the automated system, while true emergencies are immediately transferred to a live dispatcher. This is intended to streamline the process and reduce wait times for non-urgent matters.

  • The new AI assistant on the Crime Check line (509-456-2233) went live in Spokane on February 4, 2026.

The players

Spokane Regional Emergency Communications

The agency that operates the 911 and non-emergency Crime Check lines in Spokane.

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The takeaway

Spokane's new AI-powered assistant for non-emergency Crime Check calls represents an innovative approach to improving law enforcement efficiency and responsiveness, freeing up critical 911 resources while still ensuring residents can easily report non-urgent issues.