Marchex Engage Now Available to Help Businesses Boost Revenue

New AI-powered platform aims to identify and address performance gaps for growth.

Apr. 9, 2026 at 2:11pm

Got story updates? Submit your updates here. ›

A photorealistic studio still life featuring a sleek laptop, professional headset, and business documents, symbolizing the data-driven insights and strategic decision-making capabilities of the Marchex Engage platform.Marchex's new AI-powered platform aims to provide businesses with the data-driven insights needed to optimize customer interactions and drive revenue growth.Seattle Today

Marchex, a leading conversational analytics company, has announced the broad availability of its Marchex Engage platform. The new AI-powered solution is designed to help businesses identify and address performance gaps in their sales and customer service operations in order to drive revenue growth.

Why it matters

As businesses continue to navigate an uncertain economic landscape, tools that can provide data-driven insights to optimize performance and boost sales are in high demand. Marchex Engage aims to give companies a competitive edge by surfacing actionable intelligence to improve key customer interactions and conversion rates.

The details

Marchex Engage leverages the company's proprietary conversational analytics technology to analyze customer calls, chats, and other interactions. The platform then provides recommendations to help businesses improve agent training, refine sales scripts, and enhance the overall customer experience.

  • Marchex Engage is now broadly available as of April 9, 2026.

The players

Marchex

A leading conversational analytics company that provides AI-powered solutions to help businesses optimize customer interactions and drive revenue growth.

Got photos? Submit your photos here. ›

What they’re saying

“Marchex Engage gives businesses the insights they need to identify and address performance gaps, empowering them to improve customer experiences and boost sales.”

— Ryan Polley, Chief Operating Officer at Marchex

What’s next

Marchex plans to continue enhancing Marchex Engage with additional features and capabilities to help businesses stay competitive in the evolving customer experience landscape.

The takeaway

In a challenging economic climate, Marchex Engage provides businesses with a powerful tool to uncover insights and optimize their sales and customer service operations, giving them a strategic advantage to drive revenue growth.