Product Air Introduces 4-Hour Emergency Electrical Repair Guarantee

Family-run HVAC and electrical contractor reinforces fast-response commitment with measurable arrival times and accountability

Published on Feb. 10, 2026

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Product Air Heating, Cooling, and Electric, a family-run HVAC and electrical contractor serving residential customers in Western Washington, announced a new emergency electrical service guarantee that ensures a licensed technician arrives within four hours of a customer's call. This policy aims to provide homeowners with a clear, measurable response timeline during urgent situations involving electrical issues.

Why it matters

Electrical emergencies can pose immediate safety risks, and modern homes depend heavily on electricity to operate essential systems. When electrical systems fail, comfort and safety can deteriorate quickly. Product Air's guarantee is designed to bring peace and comfort to stressful situations by ensuring prompt professional assessment and repair.

The details

To support the four-hour arrival guarantee, Product Air has made operational changes including maintaining dedicated on-call schedules, having sufficient licensed electricians, and providing live phone coverage at all hours. Emergency calls are answered by a real person who assesses the urgency of the situation. If a technician does not arrive within four hours, the diagnostic fee is waived, and customers only pay for completed work.

  • Product Air announced the new emergency electrical repair guarantee in February 2026.

The players

Product Air Heating, Cooling, and Electric, LLC

A family-run HVAC and electrical contractor serving residential customers throughout Snohomish County, King County, Island County, Skagit County, and the greater Seattle metropolitan area.

Sergey Nikolin

The co-founder of Product Air Heating, Cooling, and Electric, LLC.

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What they’re saying

“Electrical emergencies create a lot of stress, especially for families. When someone calls us, they're worried about their home, their kids, and their safety. Our goal is to bring peace and comfort to the situation, not uncertainty.”

— Sergey Nikolin, Co-founder (Product Air Heating, Cooling, and Electric)

“Not every issue needs immediate dispatch. If it's a non-critical outlet and the homeowner is safe, we'll say that. But if there's a real hazard, they become our top priority.”

— Sergey Nikolin, Co-founder (Product Air Heating, Cooling, and Electric)

“That accountability shows how seriously we take someone inviting us into their home. We want homeowners to know we stand behind our word.”

— Sergey Nikolin, Co-founder (Product Air Heating, Cooling, and Electric)

What’s next

Product Air's four-hour emergency electrical repair guarantee is now in effect for homeowners in Western Washington.

The takeaway

Product Air's new emergency electrical repair guarantee demonstrates the company's commitment to providing prompt, transparent, and accountable service to homeowners in the Seattle metropolitan area when they need it most.