Product Air Introduces 4-Hour Emergency Electrical Repair Guarantee

Family-owned HVAC and electrical contractor offers rapid response for Western Washington homeowners

Published on Feb. 10, 2026

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Product Air Heating, Cooling, and Electric, a residential HVAC and electrical contractor serving the greater Seattle area, has announced a new 4-hour emergency electrical repair guarantee. The company will dispatch a licensed technician within 4 hours of a customer's call for urgent electrical issues, waiving the diagnostic fee if the response time is not met.

Why it matters

Electrical emergencies can pose immediate safety risks, and modern homes rely heavily on electricity for essential systems. Product Air's guarantee aims to provide peace of mind and rapid response for homeowners facing urgent electrical problems.

The details

Product Air's new policy ensures a licensed technician will arrive within 4 hours of a customer's call for emergency electrical service. If the technician does not arrive within the 4-hour window, the diagnostic fee is waived and customers only pay for completed work. The company has made operational changes to support this guarantee, including dedicated on-call schedules, sufficient licensed electricians, and 24/7 live phone coverage.

  • Product Air announced the new 4-hour emergency electrical repair guarantee on February 10, 2026.

The players

Product Air Heating, Cooling, and Electric, LLC

A family-run HVAC and electrical contractor serving residential customers throughout Snohomish County, King County, Island County, Skagit County, and the greater Seattle metropolitan area.

Sergey Nikolin

The co-founder of Product Air Heating, Cooling, and Electric, LLC.

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What they’re saying

“Electrical emergencies create a lot of stress, especially for families. When someone calls us, they're worried about their home, their kids, and their safety. Our goal is to bring peace and comfort to the situation, not uncertainty.”

— Sergey Nikolin, Co-founder

“Electricity runs everything in today's homes. When something goes wrong, it affects far more than just one outlet.”

— Sergey Nikolin, Co-founder

“At one point, we considered using automated systems to answer late-night calls. But robots don't understand situations the way people do. When someone says they're seeing sparks, that call needs a human.”

— Sergey Nikolin, Co-founder

“That accountability shows how seriously we take someone inviting us into their home. We want homeowners to know we stand behind our word.”

— Sergey Nikolin, Co-founder

What’s next

Product Air will continue to monitor the effectiveness of their 4-hour emergency electrical repair guarantee and make any necessary adjustments to ensure they are providing the best possible service to their customers.

The takeaway

Product Air's new emergency electrical repair guarantee demonstrates the company's commitment to customer safety and satisfaction, offering a clear and accountable response time for urgent electrical issues that can impact the comfort and security of modern homes.