Amazon Discontinues Palm-Scanning Payment System

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Amazon is discontinuing its Amazon One palm-scanning payment service due to limited customer adoption. The service, which allowed shoppers to pay and enter stores using their palm print, will be shut down at all Whole Foods locations and other retail businesses by June 3, 2026. Amazon cited the lack of customer interest as the reason for discontinuing the service, and said all customer data will be securely deleted.

Why it matters

Amazon One was an ambitious attempt to bring biometric payment technology to mainstream retail, but its discontinuation highlights the challenges of getting consumers to adopt new payment methods, especially those that involve scanning sensitive biometric data like palm prints.

The details

Amazon launched the Amazon One service in 2020, allowing customers to pay and enter stores by scanning their palm. The service was first introduced at Amazon Go locations before expanding to hundreds of Whole Foods stores and other venues. However, Amazon has now decided to shut down the service due to 'limited customer adoption.' All customer data associated with Amazon One will be securely deleted after the service ends on June 3, 2026.

• Amazon One launched in 2020.
• Amazon One will be discontinued on June 3, 2026.

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