Hot Water Restored for Richmond's Creighton Court Residents

Residents experienced reduced hot water temperatures for months before the issue was resolved.

Published on Feb. 26, 2026

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Residents of 83 units in Richmond's Creighton Court neighborhood have had their full hot water service restored after experiencing reduced hot water temperatures for an extended period. The Richmond Redevelopment and Housing Authority (RRHA) says it received reports of the issue as early as December 2025 and worked to make repairs, bringing in an outside contractor to fix the heating coil and pipes serving the domestic hot water system.

Why it matters

Access to reliable hot water is an essential utility for residents, especially in low-income housing communities like Creighton Court. The extended period of reduced hot water temperatures would have significantly impacted residents' ability to bathe, clean, and perform other daily tasks requiring hot water.

The details

According to an RRHA spokesperson, the hot water temperatures in the affected units ranged between 98 and 110 degrees, well below the optimal 120-degree standard. RRHA maintenance staff initially tried to address individual unit issues, but eventually determined the problem was with the central boiler system serving the community. An outside contractor was brought in to make the necessary repairs, which were completed on February 18.

  • RRHA received reports of the hot water issue as early as December 2025.
  • Repairs were completed on February 18, 2026.

The players

Richmond Redevelopment and Housing Authority (RRHA)

The public housing authority responsible for managing Creighton Court and other public housing communities in Richmond, Virginia.

Creighton Court Residents

Residents of the 83 units in the Creighton Court public housing community that experienced reduced hot water temperatures for an extended period.

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What they’re saying

“While residents were not without hot water service entirely, the water temperature did fall below the optimal hot water standard of 120 degrees.”

— RRHA Spokesperson (wric.com)

“Hot water has been hard to come by since August. The water was warm but not hot enough to do things like taking a shower.”

— Anonymous Creighton Court Resident (wric.com)

“Creighton Court residents told RRHA about the hot water issues at a relocation meeting last week and the housing authority came to fix the issue earlier this week.”

— Anonymous Creighton Court Resident (wric.com)

What’s next

RRHA has stated it will continue to monitor the hot water system at Creighton Court to ensure residents have reliable access to hot water going forward.

The takeaway

This incident highlights the importance of public housing authorities promptly addressing essential utility issues like hot water access, which can significantly impact the daily lives of low-income residents. The extended period of reduced hot water temperatures at Creighton Court underscores the need for proactive maintenance and responsive customer service in public housing communities.