Decisiv and Besson Management Group Form Strategic Partnership

Integration of TRITECH Expert Technician Support services in Decisiv SRM will streamline diagnostic time for commercial vehicle service operations

Mar. 16, 2026 at 9:48pm

Got story updates? Submit your updates here. ›

Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, announced an agreement with Besson Management Group, Inc. (BMG) to integrate and resell TRITECH's Expert Technician Support, a subscription-based technical support service that provides expert diagnostic and troubleshooting assistance for commercial vehicle service operations.

Why it matters

The partnership will combine TRITECH's Expert Technician Support service with the Decisiv SRM platform, creating a unified, streamlined service experience for commercial vehicle service operations. This will enable seamless transfer of structured vehicle, diagnostic, and repair data, as well as automated case creation and expert guidance to increase vehicle uptime.

The details

Under the agreement, the integration will bring TRITECH's Expert Technician Support service into the Decisiv SRM platform, enabling seamless transfer of structured vehicle, diagnostic, and repair data. Initial plans also call for automated creation of a corresponding support case within TRITECH's Salesforce platform, and storage of all integration activity within the case in Decisiv SRM. TRITECH's Expert Technician Support is a subscription-based expert diagnostic assistance service that provides diesel technicians with structured case review, troubleshooting guidance, and parts assistance.

  • The partnership was announced on March 16, 2026.

The players

Decisiv, Inc.

The industry leader in Service Relationship Management (SRM) solutions.

Besson Management Group, Inc. (BMG)

A company that operates and manages companies that provide an array of goods and services focused on the transportation industry.

TRITECH

A provider of an Expert Technician Support service, a subscription-based technical support service that provides expert diagnostic and troubleshooting assistance for commercial vehicle service operations.

Jeff Clark

Chief Product Officer of Decisiv.

Mike Besson

President/CEO of Besson Management Group.

Got photos? Submit your photos here. ›

What they’re saying

“The Decisiv and BMG integration will combine the TRITECHs Expert Technician Support service with the Decisiv SRM platform, creating a unified, streamlined service experience.”

— Jeff Clark, Chief Product Officer of Decisiv

“With the integration of TRITECH into the Decisiv SRM platform we're enhancing the service process by automating data exchange between platforms to enable service providers to benefit from a single, seamless solution.”

— Mike Besson, President/CEO of Besson Management Group

What’s next

Once the integration is completed, Decisiv will offer Expert Technician Support subscriptions as part of a reseller agreement, and the companies will collaborate on joint marketing initiatives.

The takeaway

This partnership between Decisiv and Besson Management Group will streamline the service experience for commercial vehicle service operations by integrating TRITECH's expert diagnostic and troubleshooting assistance into the Decisiv SRM platform, enabling seamless data exchange and automated case creation to increase vehicle uptime.