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Reston Today
By the People, for the People
Decisiv, PACCAR, Isuzu, Hino and KPIT Launch the SRM Alliance
Industry-wide initiative to collaborate on developing the next generation of service management technology
Mar. 15, 2026 at 9:26pm
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Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, announced an industry-wide initiative supported by OEMs, dealers, component suppliers, and service and technology partners. Founding members of the SRM Alliance include Decisiv, PACCAR, Isuzu Commercial Truck of America, Hino Trucks, and KPIT. The SRM Alliance will focus on transforming service workflows, developing new features and capabilities for the Decisiv SRM platform, and aligning industry leaders to elevate service efficiency and reduce days out of service for fleets.
Why it matters
The SRM Alliance represents a collaborative effort by key players in the commercial vehicle industry to innovate and improve service management processes. By bringing together OEMs, dealers, and technology partners, the alliance aims to drive efficiencies, enhance customer experiences, and accelerate the development of next-generation service management solutions.
The details
The SRM Alliance will be directed by an executive committee comprised of the founding members and will include OEM members, Associate members from independent dealer groups, and Affiliate members consisting of SRM Ecosystem technology partners. The initial focus of the alliance will be on automating routine service management processes, enhancing workflows to improve efficiency and visibility, and enabling seamless integration across technologies and dealership management systems.
- The SRM Alliance was announced on March 15, 2026 at the Technology & Maintenance Council (TMC) 2026 Annual Meeting.
The players
Decisiv, Inc.
The industry leader in Service Relationship Management (SRM) solutions, and the company powering North America's largest asset service management ecosystem for the commercial vehicle industry.
PACCAR
One of the founding members of the SRM Alliance, a major manufacturer of commercial vehicles.
Isuzu Commercial Truck of America
One of the founding members of the SRM Alliance, the distributor of Isuzu commercial vehicles in the United States.
Hino Trucks
One of the founding members of the SRM Alliance, a manufacturer of commercial vehicles.
KPIT
One of the founding members of the SRM Alliance, a technology company specializing in mobility solutions and services.
What they’re saying
“With the SRM Alliance we're bringing together industry leaders from across the Decisiv SRM Ecosystem for a common purpose. Establishing this industry-wide initiative to transform service workflows will lead to faster and more focused delivery of new features and capabilities for our SRM platform. SRM Alliance members will share investment and reduce the cost of innovation to deliver value across the entire service ecosystem. From OEMs to dealers to fleets, everyone benefits.”
— Tim Hardin, President and CEO of Decisiv
“The future of service management is collaborative. With the SRM Alliance we are aligning industry leaders to develop and implement a technology roadmap that will elevate service efficiency for providers and reduce days out of service for fleets. Membership in the SRM Alliance is open to all OEMs, dealers and technology partners and we welcome their participation.”
— Pete Russo, Chief Alliance Officer at Decisiv
“An effective, connected and shared service supply chain benefits OEMs and dealers through process efficiencies. With collaboration as the foundation of the SRM Alliance, our dealers using the Isuzu Connect version of the Decisiv SRM platform will benefit from more effectively connecting with customers and delivering an improved service experience.”
— Shaun Skinner, President of Isuzu Commercial Truck of America
“The service event management process is fundamental for effectively managing customer relationships. The focus of the SRM Alliance will lead to higher shop throughput and revenue by driving up the value of our service and improving customer retention.”
— Tony Roy, Service & Parts Director at Gabrielli Truck Sales
“As a member of the SRM Alliance, KPIT is proud to provide technical services, project support, as well as aftersales expertise. This collaboration underscores our commitment to accelerating innovation and supporting our client partners in their transformation of aftersales services.”
— Omkar Panse, CTO of KPIT Technologies at KPIT
What’s next
The first set of initiatives for the SRM Alliance are focused on next generation capabilities of the Decisiv SRM platform, including automating routine service management processes, enhancing workflows to improve efficiency and visibility, and enabling seamless integration across technologies and dealership management systems.
The takeaway
The formation of the SRM Alliance represents a significant industry-wide collaboration to transform service management in the commercial vehicle sector. By bringing together OEMs, dealers, and technology partners, the alliance aims to drive efficiencies, enhance customer experiences, and accelerate the development of next-generation service management solutions that benefit the entire ecosystem.
