Norfolk's Text-to-911 System Down

Residents can still call 911, but cannot text for emergency services at this time.

Published on Feb. 11, 2026

Got story updates? Submit your updates here. ›

The Norfolk Police Department has reported that the city's text-to-911 capability is currently experiencing an outage. While residents can still call 911 for emergency services, they are unable to text 911 during this time. The police have stated that updates will be provided as soon as the text-to-911 system is restored, and non-emergency calls can be made to 757-441-5610.

Why it matters

Text-to-911 services have become an important emergency communication tool, especially for those who may be in situations where making a voice call is unsafe or difficult. The temporary loss of this capability could impact the ability of some residents to quickly and discreetly contact emergency services.

The details

According to the Norfolk Police Department, the city's text-to-911 system is currently down, although residents can still call 911 for emergency assistance. The police have stated that updates will be provided as the situation develops and the text-to-911 service is restored.

  • The text-to-911 outage was reported on February 11, 2026.

The players

Norfolk Police Department

The law enforcement agency responsible for providing emergency services and public safety in the city of Norfolk, Virginia.

Got photos? Submit your photos here. ›

What’s next

The Norfolk Police Department has stated that updates will be provided as soon as the text-to-911 system is restored.

The takeaway

The temporary loss of text-to-911 capability in Norfolk highlights the importance of having multiple emergency communication options available, especially for those who may be in situations where making a voice call is unsafe or difficult.