Midlothian Non-Emergency Police Line Down Due to AT&T Outage

Residents urged to use alternate numbers until service is restored

Published on Feb. 10, 2026

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An AT&T telephone outage has knocked out the City of Midlothian's primary non-emergency dispatch number, (972) 775-3333. While 9-1-1 emergency services remain operational, the police department is asking residents to use alternate non-emergency numbers, (817) 524-9396 or (682) 220-5366, for routine assistance until AT&T restores service.

Why it matters

When non-emergency lines go down, it can lead to an increase in 9-1-1 calls for non-urgent issues, which can tie up dispatchers and prevent them from responding to true emergencies. This outage highlights the importance of having reliable non-emergency contact options for local law enforcement.

The details

The outage is related to service problems with AT&T, though the company has not provided a timeline for repairs. Residents are being asked to use the alternate non-emergency numbers for routine matters like noise complaints or minor crashes, and to only contact 9-1-1 for life-threatening emergencies.

  • The outage occurred on February 10, 2026.

The players

Midlothian Police Department

The local law enforcement agency that is providing the alternate non-emergency contact information to residents.

AT&T

The telecommunications company responsible for the outage that has knocked out Midlothian's primary non-emergency dispatch line.

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What they’re saying

“Anyone who would normally call the non‑emergency number, (972) 775‑3333, should instead dial (817) 524‑9396 or (682) 220‑5366 for non‑urgent assistance.”

— Midlothian Police Department (Facebook)

What’s next

AT&T has not provided a timeline for when service will be restored to the primary non-emergency dispatch number.

The takeaway

This outage underscores the importance of having reliable backup options for contacting local law enforcement for non-emergency situations, to ensure 9-1-1 lines remain clear for true emergencies.