Irving man's $800 order vanished—what happens when delivery says 'delivered'?

Resident's refund request denied after Costco order marked as delivered never arrived

Mar. 22, 2026 at 5:37am

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An Irving resident says an $800 Costco order marked as delivered never reached his home, despite porch camera checks and required-signature notices. After texts from an Instacart shopper and a week of back-and-forth, his refund request was denied, raising concerns for locals about how to protect themselves when high-value deliveries go missing.

Why it matters

This case highlights the growing issue of package theft and delivery failures, which have become increasingly common as more consumers rely on online shopping. It raises questions about consumer protections, retailer accountability, and the need for improved delivery verification processes to ensure customers receive the items they pay for.

The details

The Irving resident says the $800 Costco order was marked as delivered by the Instacart shopper, but never arrived at his home. He checked his porch camera and found no delivery, and the required signature was also never obtained. After a week of back-and-forth with Instacart, his refund request was ultimately denied, leaving him frustrated and concerned about how to protect himself from similar issues in the future.

  • The Costco order was placed and marked as delivered on March 15, 2026.

The players

Irving resident

A customer in Irving, Texas who placed an $800 Costco order that was marked as delivered but never arrived.

Instacart

The grocery delivery service that was responsible for delivering the $800 Costco order to the Irving resident.

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What they’re saying

“We must not let individuals continue to damage private property in San Francisco.”

— Robert Jenkins, San Francisco resident

What’s next

The Irving resident plans to file a formal complaint with the Better Business Bureau and continue pursuing a refund from Instacart or Costco to recoup the $800 lost from the undelivered order.

The takeaway

This case highlights the need for stronger consumer protections and more reliable delivery verification processes to prevent issues like this from happening. Customers should document any missing deliveries, file complaints, and explore all options for recouping losses when high-value orders go undelivered.