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Everest Group Report Highlights Growing Role of Intelligent Document Processing in Public Sector
Report examines how government agencies are adopting AI-powered IDP to improve service delivery and citizen experiences
Published on Feb. 21, 2026
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A new report by Everest Group, supported by XBP Global, examines how public sector organizations worldwide are accelerating the adoption of Intelligent Document Processing (IDP) to modernize service delivery, strengthen compliance, and respond to increasing citizen expectations. The report highlights how government agencies are moving away from manual, document-driven processes towards AI-enabled, scalable, and transparent digital workflows.
Why it matters
As public institutions face mounting pressure to do more with fewer resources, IDP has emerged as a critical enabler of operational resilience and citizen-centric transformation. By bridging the gap between paper-based realities and AI-driven automation, IDP enables agencies to improve decision accuracy, accelerate processing, strengthen auditability, and reduce operational backlogs, while freeing employees to focus on higher-value, citizen-facing services.
The details
The Everest Group report decodes how Intelligent Document Processing (IDP) platforms powered by AI, machine learning, computer vision, and natural language processing are transforming government environments, connecting physical document ecosystems to intelligent, digital workflows. Beyond efficiency, the report notes that IDP is becoming a strategic lever for measurable, outcome-driven public sector transformation.
- The report was published on February 18, 2026.
The players
XBP Global Holdings, Inc.
A workflow automation leader that leverages decades of industry experience, a global footprint, and agentic AI to rethink business process automation and digital transformation.
Everest Group
A research and consulting firm that authored the report on the growing role of Intelligent Document Processing in the public sector.
What’s next
The report serves as a practical guide for government organizations seeking to modernize large, physical unstructured data sets while maintaining transparency, compliance, and trust.
The takeaway
IDP is emerging as a strategic lever for public sector transformation, enabling government agencies to improve operational efficiency, enhance citizen experiences, and drive measurable, outcome-driven change.
