Washington State Licensing Department Apologizes for AI Spanish Voice After Viral Video

The department acknowledged the AI voice did not accurately represent the Spanish language.

Published on Feb. 27, 2026

Got story updates? Submit your updates here. ›

The Washington State Department of Licensing has apologized after a viral video highlighted the poor quality of the Spanish-language voice option on the department's automated phone system. The department acknowledged that the AI-generated voice did not accurately represent the Spanish language and said it is working to improve the system.

Why it matters

The incident highlights the challenges government agencies face in providing accessible and inclusive services, especially for non-English speakers. Poorly executed language options can alienate and frustrate users, undermining trust in public institutions.

The details

The viral video, posted on social media, featured a caller navigating the Washington State Department of Licensing's automated phone system. When the caller selected the Spanish language option, the response was an AI-generated voice that sounded nothing like a native Spanish speaker. The department acknowledged the issue and said it is working to improve the quality and accuracy of its language services.

  • The viral video was posted on social media on February 26, 2026.

The players

Washington State Department of Licensing

The government agency responsible for vehicle registration, driver's licenses, and other transportation-related services in the state of Washington.

Got photos? Submit your photos here. ›

What they’re saying

“We apologize for the poor quality of the Spanish language option on our automated phone system. We are working to improve the accuracy and representation of the Spanish language in our services.”

— Department Spokesperson

The takeaway

This incident highlights the importance of government agencies investing in high-quality, culturally-appropriate language services to ensure all residents can access critical public resources, regardless of their primary language.