Frisco Waives Utility Penalties After Ransomware Attack on Payment Processor

City offers alternative payment options as online services remain disrupted

Published on Feb. 13, 2026

Got story updates? Submit your updates here. ›

Frisco residents will not face late fees or utility shutoffs after a ransomware attack crippled the city's payment processor, BridgePay Network Solutions, last week. The cyberattack has left thousands of households unable to pay water bills online since February 6, prompting the city to implement temporary payment alternatives while reassuring customers that no data was compromised.

Why it matters

The ransomware attack on BridgePay highlights the growing cybersecurity threats facing municipal infrastructure across the country. While Frisco officials have taken steps to mitigate the impact on residents, the disruption to online utility payments underscores the vulnerability of critical city services to such attacks.

The details

The ransomware attack on BridgePay has crippled Frisco's online utility payment portal, affecting thousands of households that rely on the service for monthly bill payments. With no timeline for restoration of the payment system, the city has suspended late fees and shutoffs while offering alternative payment methods, including direct bank transfers, in-person payments at City Hall, and a drop box for after-hours submissions. The attack has also impacted Frisco's Interactive Voice Response phone system, which can no longer process credit or debit card transactions.

  • The ransomware attack on BridgePay Network Solutions occurred on February 6, 2026.
  • Frisco officials suspended late fees and utility shutoffs in the aftermath of the attack.

The players

BridgePay Network Solutions

A payment processor company that was the target of a ransomware attack, disrupting online utility payments for the city of Frisco.

City of Frisco

The local government of Frisco, Texas, which has implemented temporary payment alternatives and waived penalties for residents affected by the BridgePay ransomware attack.

Got photos? Submit your photos here. ›

What they’re saying

“There is no evidence credit card data was accessed or compromised.”

— BridgePay Network Solutions (City of Frisco press release)

“We apologize for the inconvenience and want to assure our residents that their data remains secure.”

— City of Frisco (City of Frisco press release)

What’s next

Frisco officials have not provided a timeline for when the online utility payment services may be restored, but they are continuing to work on temporary solutions to ensure residents can pay their bills.

The takeaway

The ransomware attack on Frisco's payment processor highlights the growing cybersecurity threats facing municipal infrastructure across the country. While the city has taken steps to mitigate the impact on residents, the disruption to critical services underscores the need for stronger cybersecurity measures to protect against such attacks in the future.