DFW International Airport Wins Top Customer Experience Award for Fourth Straight Year

The airport is recognized for excellence in service and amenities amid major expansion efforts.

Published on Feb. 24, 2026

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Dallas Fort Worth International Airport has been awarded the 2025 Airport Service Quality Customer Experience Award by the Airports Council International World for the fourth consecutive year. The award is based on extensive customer surveys and is considered the global benchmark for airport service excellence.

Why it matters

DFW Airport's ability to maintain its top customer service ranking over four years is a significant achievement, especially as the airport undergoes its largest construction program in history. This award demonstrates DFW's commitment to providing a high-quality travel experience for the more than 50% of the world's passengers who pass through ASQ-rated airports.

The details

In 2025, over 707,000 customer surveys were completed worldwide for the ASQ awards. The ASQ evaluates more than 50 performance metrics across a passenger's entire airport journey, including cleanliness, check-in efficiency, ambiance, shopping, and dining. DFW Airport's Executive Vice President and Chief Revenue Officer Ken Buchanan said the fourth consecutive win is "especially meaningful" as major terminal upgrades and expansions are underway.

  • DFW Airport has won the ASQ award for four consecutive years, from 2022 to 2025.
  • In 2025, over 707,000 customer surveys were completed worldwide for the ASQ awards.

The players

Airports Council International World

The global trade representative of the world's airport authorities.

Ken Buchanan

Executive Vice President and Chief Revenue Officer at DFW International Airport.

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What they’re saying

“Receiving this award for the fourth year in a row is especially meaningful as it coincides with the largest construction program in our airport's history.”

— Ken Buchanan, Executive Vice President and Chief Revenue Officer (DFW Airport)

What’s next

As DFW continues its major terminal upgrades and expansion projects, the airport will look to defend its title and win the ASQ award again in 2026.

The takeaway

DFW International Airport's four-peat of the prestigious ASQ Customer Experience Award demonstrates its ability to maintain exceptional service and amenities for passengers, even as the airport undergoes significant infrastructure improvements. This achievement highlights DFW's commitment to providing a world-class travel experience.