Owner Resource Group Sells Bill Gosling Outsourcing to Frontenac

The Austin-based private equity firm completes sale of global BPO platform after period of significant growth.

Apr. 3, 2026 at 10:05pm

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A minimalist, photorealistic studio still life featuring a stack of business documents, a laptop, and a desk lamp, symbolizing the technology-driven growth and optimization of back-office operations in the business services industry.A visual metaphor for the strategic partnership and technological transformation that enabled Bill Gosling Outsourcing's growth under ORG's ownership.Austin Today

Owner Resource Group, LLC (ORG), an Austin, Texas-based private investment firm, has announced the sale of its majority stake in Bill Gosling Outsourcing, a global business process outsourcing (BPO) provider, to Chicago-based private equity firm Frontenac. ORG had acquired a majority stake in Bill Gosling in 2020 and partnered with the existing leadership team to support the company's growth and transformation, which included expanding its global headcount from 2,500 to over 7,000 employees and establishing an in-house technology center-of-excellence.

Why it matters

The sale of Bill Gosling Outsourcing represents a successful exit for ORG, demonstrating its ability to identify and partner with industry-leading businesses and drive significant growth. The transaction also highlights the continued consolidation and evolution of the BPO industry, as larger players like Frontenac look to acquire and integrate specialized service providers to expand their capabilities and client offerings.

The details

Under ORG's ownership, Bill Gosling Outsourcing, a global BPO platform providing accounts receivable management, customer experience and other back-office services, meaningfully expanded its global footprint and delivery capabilities. This included growing its headcount from 2,500 to over 7,000 employees, expanding its nearshore and offshore delivery operations, and acquiring MattsenKumar to establish an in-house technology center-of-excellence in India.

  • ORG acquired a majority stake in Bill Gosling Outsourcing in December 2020.
  • The sale of Bill Gosling Outsourcing to Frontenac closed on March 23, 2026.

The players

Owner Resource Group, LLC (ORG)

An Austin, Texas-based private investment firm that partnered with Bill Gosling Outsourcing's leadership team to support the company's growth and transformation.

Bill Gosling Outsourcing

A global business process outsourcing (BPO) platform providing accounts receivable management, customer experience and other back-office services to enterprise clients.

Frontenac

A Chicago-based private equity firm that acquired Bill Gosling Outsourcing from ORG.

Dave Rae

Executive Chairman of Bill Gosling Outsourcing.

Kenny Johnston

CEO and President of Bill Gosling Outsourcing.

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What they’re saying

“Over the last five years, the team at Bill Gosling has built a global BPO leader with deep client relationships, a tech-forward delivery model, and a culture that sets them apart. It has been a privilege to be part of their journey, and we are excited to see what they accomplish in their next chapter.”

— David Paschal, Managing Director, Owner Resource Group

“With the support of ORG, Bill Gosling reached new heights - scaling our global operations, investing in our people and technology, and expanding our capabilities to serve clients at the highest level. ORG was a collaborative partner in every sense, and their backing gave us the foundation to grow in ways we could not have imagined. We are grateful for their support, collaboration, and the relationships we have built between our organizations.”

— Dave Rae, Executive Chairman, Bill Gosling Outsourcing

“Going back to the start of our partnership. Bill Gosling represented everything we look for: exceptional people who drive a strong Company culture, a shared vision between ORG and our partners built on mutual respect and trust, and opportunities to invest for durable growth in the business. These fundamental pillars anchor every investment we make”

— Jon Gormin, Co-Founder and Managing Director, Owner Resource Group

What’s next

The transaction closed on March 23, 2026, and Frontenac will now work to integrate Bill Gosling Outsourcing into its portfolio of BPO and customer experience service providers.

The takeaway

The sale of Bill Gosling Outsourcing to Frontenac demonstrates the continued consolidation and growth in the BPO industry, as larger players look to acquire specialized service providers to expand their capabilities and client offerings. The transaction also highlights ORG's ability to identify and partner with industry-leading businesses, drive significant growth, and deliver successful exits for its investors.