TTEC Announces Fourth Quarter and Full Year 2025 Financial Results

Company reports strong profitability and cash flow despite modest revenue decline

Published on Feb. 26, 2026

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TTEC Holdings, Inc., a leading global consulting, technology and managed services company focused on delivering solutions at the intersection of data, AI and customer experience, announced its financial results for the fourth quarter and full year ended December 31, 2025. The company reported a net loss for the quarter and year due to a non-cash goodwill impairment charge, but saw improved profitability and cash flow metrics excluding one-time items.

Why it matters

TTEC's results highlight the challenges facing the customer experience industry as companies grapple with the evolving AI landscape and its impact on technology investments. However, TTEC's focus on higher-value transformational engagements and its ability to deliver outcome-based solutions for clients have enabled it to maintain profitability and cash flow during a period of industry disruption.

The details

For the fourth quarter, TTEC reported a GAAP net loss of $170.5 million, or $3.51 per share, due to a $205.4 million non-cash goodwill impairment charge. Excluding one-time items, the company generated $47.8 million in non-GAAP operating income and $62.2 million in adjusted EBITDA. For the full year, TTEC reported a GAAP net loss of $185.1 million, but $155.0 million in non-GAAP operating income and $213.7 million in adjusted EBITDA.

  • TTEC reported its fourth quarter and full year 2025 financial results on February 26, 2026.
  • The company's fourth quarter results were impacted by a $205.4 million non-cash goodwill impairment charge recorded in the period.

The players

TTEC Holdings, Inc.

A leading global consulting, technology and managed services company focused on delivering solutions at the intersection of data, AI and customer experience.

Ken Tuchman

Chairman and chief executive officer of TTEC.

Kenny Wagers

Chief financial officer of TTEC.

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What they’re saying

“2025 was a year of focused execution across the business with solid results. We expanded our client base, deepened strategic partnerships, and scaled AI integration both internally and for our clients externally, all while strengthening our leadership team, operational agility, and balance sheet.”

— Ken Tuchman, Chairman and chief executive officer (TTEC)

“We are well positioned to further increase our EBITDA and operating income, expand our margins, and reduce our debt in 2026, as we remain focused on higher value transformational engagements across both segments. We have the discipline and confidence to deliver on our 2026 full year outlook.”

— Kenny Wagers, Chief financial officer (TTEC)

The takeaway

TTEC's ability to maintain profitability and cash flow during a period of industry disruption driven by the evolving AI landscape highlights the company's focus on delivering high-value transformational solutions for its clients. Despite the challenges facing the customer experience industry, TTEC remains well-positioned to drive continued growth and margin expansion in 2026.