Amarillo Debuts New Streamlined Utility Billing System

The city's updated online portal makes setting up and managing accounts quick and easy.

Apr. 1, 2026 at 9:07pm

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The City of Amarillo has rolled out a new user-friendly Utility Billing System, allowing residents to quickly set up accounts, view usage data, and manage payments online with minimal hassle. The new system has an intuitive interface and features like automatic payment enrollment that have pleasantly surprised early users.

Why it matters

Amarillo's previous utility billing process was seen as outdated and cumbersome by many residents. The new system represents a significant upgrade in convenience and transparency, empowering customers to better understand and control their utility costs.

The details

The new Utility Billing System went live on March 31 after a brief service outage to complete the software installation. Signing up is a straightforward process - users just need to enter their old account number and zip code to retrieve their new account details. The new portal allows customers to view daily usage data, request service changes, and enroll in automatic payments, which have carried over seamlessly from the previous system.

  • The City of Amarillo shut down utility billing payments from March 26-30 to complete the system upgrade.
  • The new Utility Billing System debuted on the city's website on March 31.

The players

City of Amarillo

The local government entity that oversees utility services and billing for the city of Amarillo, Texas.

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What they’re saying

“It may seem like an inconvenience to go through the setup process, but the new utility billing website looks clean, and you can actually see how much water you are using each day. Compare your bills from month to month and even year to year.”

— Lori Crofford, Amarillo Resident

The takeaway

Amarillo's new Utility Billing System represents a significant upgrade in customer experience, providing residents with greater transparency, control, and convenience over their utility usage and payments. The streamlined setup process and enhanced online features have been well-received by early users, suggesting the new system will be a welcome improvement for the community.