Nashville Electric Service Launches Web Tool to Track Outage Status

Utility estimates 99% of customers will have power restored by February 8 after ice storm damage.

Jan. 31, 2026 at 4:23pm

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Following a major ice storm, Nashville Electric Service (NES) has launched a new web-based tool called My Outage Tracker that allows residential customers to check the status of their individual power outage. NES estimates that 85% of customers will have power restored by February 1, 90% by February 3, and 99% by February 8, with real-time updates provided on the utility's website.

Why it matters

The extensive ice storm damage has left over 50,000 NES customers without power, and the new web tool aims to provide customers with real-time information about restoration efforts and when their power is expected to be restored. This transparency is important as customers seek to make alternate arrangements during the outages.

The details

NES has developed and launched a new web-based tool called My Outage Tracker that allows residential customers to check the status of their individual power outage. The utility is also posting estimated restoration ranges based on zip codes twice a day at NESpower.com. As of Saturday afternoon, around 50,000 customers out of the more than 230,000 who lost power remain without service.

  • As of February 1, NES estimates 85% of customers will have power restored.
  • By February 3, NES estimates 90% of customers will have power restored.
  • By February 8, NES estimates 99% of customers will have power restored.

The players

Nashville Electric Service (NES)

The public electric utility serving Nashville, Tennessee and surrounding areas.

Teresa Broyles-Aplin

CEO of Nashville Electric Service.

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What they’re saying

“We understand the overwhelming challenges our customers are facing without knowing when their power will be restored after this unprecedented weather event. We hope that by sharing a targeted timeline and up-to-date estimates for power restoration by zip code, customers can plan for alternate accommodations while NES crews continue to repair the system.”

— Teresa Broyles-Aplin, CEO

“Our team has worked around the clock to accurately assess the scale of the massive ice storm's impact on our grid, which has been a street-by-street review based on the unprecedented damage to poles, lines and transformers. We developed these tools to provide customers information and visibility wherever they are to better plan for their respective power outages – and know in real time if they have been reconnected.”

— Teresa Broyles-Aplin, CEO

What’s next

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The takeaway

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