FedEx Releases First-Ever Future of Logistics Intelligence Report

Report finds most organizations have shipment visibility but struggle to turn data into actionable insights

Published on Feb. 10, 2026

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FedEx Corp. has released its first-ever Future of Logistics Intelligence Report, which reveals that while most organizations have achieved end-to-end shipment visibility, far fewer can turn that data into the insights and actions needed to stay competitive in today's environment. The report delves into findings around the need for logistics intelligence, consumer expectations, and preparation for the future of logistics.

Why it matters

The report highlights the growing importance of logistics intelligence and data-driven insights to help organizations predict and respond to supply chain disruptions, meet rising consumer expectations, and future-proof their logistics systems. As supply chain pressures mount, FedEx's report provides a valuable look at the state of the logistics industry and the capabilities needed to gain a competitive edge.

The details

The report found that while most leaders express confidence in their ability to track shipments, only 59% of organizations use data proactively to predict and prevent issues. Just 18% say their teams are always able to intervene when shipments are delayed. Consumers are also demanding more reliability, transparency, and proactive communication, with delivery delays and limited visibility remaining the most common shipping-related complaints. Only 43% of leaders strongly agree that their logistics systems are future-proof, underscoring the need for modernized, connected systems and AI-powered insights to enable earlier disruption prediction and faster response.

  • The report was released on February 10, 2026.

The players

FedEx Corp.

A global transportation, e-commerce, and business services company with annual revenue of $90 billion and over 500,000 employees.

Jason Brenner

Senior vice president of digital portfolio at FedEx.

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What they’re saying

“Many organizations can see what's happening in their supply chains, but leaders in the space can predict and act fast enough when it matters most. Closing the gap with logistics intelligence, supported by analytics, AI and close partnerships with your carrier, will help organizations move from reacting to disruptions to anticipating them, minimizing impact and delivering a leading customer experience.”

— Jason Brenner, Senior vice president, digital portfolio at FedEx

“Being ready for what's next, building long-term resiliency and competitive differentiation, requires investing in systems that go beyond meeting today's needs. Connected data, analytics, and AI are essential to making that shift. At FedEx, we're making supply chains smarter through our suite of data-powered digital solutions that support our customers' growth and help them become more future-ready.”

— Jason Brenner, Senior vice president, digital portfolio at FedEx

What’s next

Organizations looking to improve delivery reliability can download the 2026 Future of Logistics Intelligence Report to uncover more insights. To learn about FedEx's suite of digital solutions designed to support smarter, more connected logistics, including recently announced post-purchase digital solutions, visit fedex.com/en-us/fdx.

The takeaway

The Future of Logistics Intelligence Report highlights the growing need for logistics organizations to invest in connected data, analytics, and AI-powered insights to predict and respond to supply chain disruptions, meet rising consumer expectations, and future-proof their operations in an increasingly competitive and volatile environment.