Designer Calls Out FedEx After 2026 Olympic Ice Dancer's Costumes Go Missing

Lisa McKinnon pleaded for help on social media after the custom costumes she made for Christina Carreira were stuck in Memphis ahead of the Milan Olympics.

Jan. 30, 2026 at 7:07pm

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Designer Lisa McKinnon called out FedEx on social media after the custom costumes she made for U.S. ice dancer Christina Carreira went missing shortly before Carreira was set to compete in the 2026 Winter Olympics in Milan, Italy. McKinnon said the costumes were shipped on January 24 but had been stuck at the FedEx facility in Memphis since January 26, leaving Carreira without her competition outfits as she traveled to the Olympics. McKinnon pleaded for help from her followers to try to locate the missing package, and fortunately the costumes were eventually found and delivered in time for Carreira to compete.

Why it matters

This incident highlights the challenges that athletes and designers can face when relying on shipping companies to deliver critical equipment and costumes in time for major competitions. The missing costumes could have had a significant impact on Carreira's Olympic performance if they had not been located. It also shows the power of social media in mobilizing a community to help solve a time-sensitive problem.

The details

According to the report, McKinnon shipped the custom costumes for Carreira's rhythm dance and free dance on January 24, with the expectation that they would arrive on January 26. However, the costumes got stuck at the FedEx facility in Memphis and did not move for several days, despite McKinnon's repeated calls to the company. With Carreira already on her way to the Olympics in Milan, McKinnon took to social media to plead for help in locating the missing package. Fortunately, through the skating community's connections, the costumes were eventually found at the Memphis facility and were able to be delivered in time for Carreira to compete.

  • The costumes were shipped on January 24, 2026.
  • The costumes were originally supposed to arrive on January 26, 2026.
  • As of January 29, 2026, the costumes had been stuck at the FedEx facility in Memphis since January 26.

The players

Lisa McKinnon

The designer who created the custom costumes for U.S. ice dancer Christina Carreira.

Christina Carreira

A U.S. ice dancer who was set to compete in the 2026 Winter Olympics in Milan, Italy.

FedEx

The delivery services company that was responsible for transporting the custom costumes from McKinnon to Carreira.

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What they’re saying

“It's like pulling teeth to get answers from calling FedEx!!! We're heartbroken and so incredibly disappointed with you! We really really need you to come through for us right now!! We have an Olympic costume that has allegedly been 'stuck' at the memphis fedex facility since Sunday.”

— Lisa McKinnon, Designer (Instagram)

“Please help!! @fedex.”

— Christina Carreira (Instagram)

What’s next

Fortunately, the designer Lisa McKinnon was able to locate the missing costumes through connections in the skating community, and the costumes were delivered in time for Christina Carreira to compete in the 2026 Winter Olympics in Milan.

The takeaway

This incident highlights the importance of reliable shipping and logistics for athletes and designers who rely on timely delivery of critical equipment and costumes for major competitions. It also demonstrates the power of social media in mobilizing a community to help solve time-sensitive problems when traditional channels fail.