Transit Technologies Launches Managed Eligibility to Help Paratransit Agencies

New service combines eligibility software and expert case management to improve ADA compliance and rider experience.

Published on Feb. 20, 2026

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Transit Technologies, a leading provider of paratransit solutions, has announced the launch of Managed Eligibility, a new service that pairs its digital eligibility platform with expert-led case management to help paratransit agencies meet ADA-mandated timelines for eligibility determinations, reduce administrative burden, and strengthen compliance oversight.

Why it matters

Paratransit agencies are under increasing pressure to complete ADA paratransit eligibility determinations within tight 21-day timelines, often with limited staff and manual workflows that make it difficult to track documentation, apply functional criteria consistently, and maintain a defensible audit trail. Managed Eligibility aims to address these challenges and improve the overall rider experience.

The details

Managed Eligibility combines Transit Technologies' centralized eligibility software with a dedicated team that manages eligibility reviews on behalf of agencies. The service replaces paper-based processes, spreadsheets, and disconnected tools with a single end-to-end system supporting application intake, documentation, determinations, audits, and rider communications. Key capabilities include built-in ADA case timers, configurable workflows for conditional and functional eligibility, complete activity logs for a defensible audit trail, digital rider communications, and dashboards for oversight.

  • Managed Eligibility is available immediately as an optional service for agencies using Transit Technologies' Eligibility platform.
  • Pilot deployments are underway, with broader adoption planned throughout 2026.

The players

Transit Technologies

A leading provider of paratransit solutions that is revolutionizing mobility, connecting communities, empowering individual journeys, and eliminating the transit equity gap.

Gerry Leonard

The CEO of Transit Technologies.

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What they’re saying

“Paratransit eligibility sits at the intersection of compliance, efficient workflow, staffing pressure, and rider experience.”

— Gerry Leonard, CEO (Transit Technologies)

“With Managed Eligibility services, we're helping agencies regain control — combining secure eligibility workflow automation with experienced professionals to deliver consistent, defensible decisions at scale. The result is service delivery that is safer, more efficient, and better for riders.”

— Gerry Leonard, CEO (Transit Technologies)

What’s next

Managed Eligibility is available immediately as an optional service for agencies using Transit Technologies' Eligibility platform, with pilot deployments underway and broader adoption planned throughout 2026.

The takeaway

Managed Eligibility from Transit Technologies aims to help paratransit agencies streamline ADA eligibility determinations, improve compliance, and enhance the rider experience by combining advanced software with expert-led case management services.