Appliance GrandMasters Wins 2026 Most Professional Servicer Award

Family-owned appliance repair company recognized for operational excellence and customer-first service

Published on Feb. 13, 2026

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Appliance GrandMasters, a family-owned appliance repair company based in Greenville, South Carolina, has been named the 2026 Most Professional Servicer Award winner by the United Appliance Servicers Association (UASA). The award was presented during the Annual Service Training Institute (ASTI) conference, recognizing the company's focus on professionalism, technician training, and delivering a consistent customer experience.

Why it matters

This award highlights Appliance GrandMasters' commitment to raising industry standards and providing a level of service that builds trust with customers. In an era of rapid appliance technology changes, the company's investment in technician training and process-driven operations sets it apart as a leader in the regional appliance repair market.

The details

Appliance GrandMasters attributes the win to its company-wide focus on customer trust, technician development, and standardized practices. Key areas include a training-first culture, strong customer communication, professional in-home standards, and process-driven operations. The company is also an authorized service provider for numerous premium appliance brands.

  • The award was presented on January 19-22, 2026 at the Annual Service Training Institute (ASTI) conference in Kansas City, Missouri.
  • Appliance GrandMasters rebranded from Mr. Rogers Appliances in 2020 to reflect a renewed focus on professional standards and long-term growth.

The players

Appliance GrandMasters

A family-owned appliance repair company based in Greenville, South Carolina that serves homeowners and businesses across the Upstate region and Western North Carolina.

Wilmer Toro

The CEO of Appliance GrandMasters who accepted the award on behalf of the team.

United Appliance Servicers Association (UASA)

The organization that presents the Most Professional Servicer Award, one of the appliance repair industry's most coveted national awards.

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What they’re saying

“This award means a lot because it's earned in front of the people who dedicate their lives to this trade. We've built Appliance GrandMasters around professionalism that customers can actually feel, clear communication, clean work, real guarantees, and technicians who take pride in doing things the right way. This recognition belongs to our entire team. This award is a testament to the dedication of our technicians and staff, and we're committed to continuing to raise the bar for professionalism and excellence in our industry.”

— Wilmer Toro, CEO, Appliance GrandMasters (businessinsider.com)

What’s next

Appliance GrandMasters plans to continue investing in technician training, standardized processes, and customer-focused service as it looks to expand its regional footprint and maintain its reputation for professionalism.

The takeaway

Appliance GrandMasters' national recognition demonstrates that a local service business can achieve industry-leading standards through a relentless focus on technician development, operational discipline, and delivering a consistently exceptional customer experience.