Citibot Unveils AI Voice and Refresh for Government Services

New technologies aim to expand access, reduce staff workload, and maintain accurate digital content.

Jan. 28, 2026 at 11:55am

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Citibot, a company that provides AI-powered voice, text, and web automation for governments, has announced two major platform advancements for 2026: Citibot Refresh and AI Voice. Citibot Refresh improves content governance by identifying outdated and inaccurate website information, resolving conflicting content, and strengthening the data quality that powers resident-facing AI responses. AI Voice extends Citibot's platform into secure, AI-powered voice interactions that modernize phone-based government service, allowing residents to receive instant, natural language answers, request services, or be routed to the appropriate department 24/7.

Why it matters

These new technologies from Citibot are designed to help governments expand access to information, reduce staff workload, and maintain accurate, accessible digital content for residents. As governments increasingly rely on digital channels to deliver services, tools like Citibot Refresh and AI Voice can play a crucial role in ensuring that information is up-to-date, consistent, and easily accessible across multiple platforms.

The details

Citibot Refresh evaluates website content across accuracy, freshness, voice consistency, and accessibility, flagging stale pages, contradictory information, broken links, and accessibility gaps. This approach expedites ADA WCAG 2.1 compliance, reduces content drift over time, and maintains consistent, trustworthy information across digital channels. AI Voice integrates with existing government systems, supports multilingual access, adheres to accessibility standards, and provides interaction analytics, with the ability to escalate unresolved requests to live staff when needed.

  • Citibot announced the new technologies on January 28, 2026.
  • Citibot will showcase both Citibot Refresh and AI Voice during a live webinar on February 3, 2026 at 1:00 p.m. ET.

The players

Citibot

A company that provides AI-powered voice, text, and web automation for governments.

Bratton Riley

The CEO of Citibot.

Jordan Schinstock

The Director of Technical Operations at Citibot.

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What they’re saying

“Over the past year, we've spent a lot of time listening to the real challenges government teams face every day. AI Voice and Refresh were built directly from that feedback—helping teams improve access to information while ensuring residents can trust the answers they receive.”

— Bratton Riley, CEO of Citibot

What’s next

Citibot will showcase both Citibot Refresh and AI Voice during a live webinar on February 3, 2026 at 1:00 p.m. ET.

The takeaway

Citibot's new Refresh and AI Voice technologies aim to help governments modernize their digital services and improve access to accurate, up-to-date information for residents, reducing staff workload and ensuring consistent, trustworthy communication across multiple channels.