Elemica Expands AI-Driven Capabilities to Transform Customer Onboarding and Order Orchestration

Establishes onboarding as a continuous, self-service capability, enabling broader customer digitization directly into fulfillment and invoicing flows

Mar. 25, 2026 at 10:03am

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Elemica, a leading provider of digital supply chain execution and orchestration solutions, has announced expanded AI-driven capabilities across its platform. The company's AI-powered onboarding service, Launchpad, and new self-service onboarding capabilities allow organizations to onboard customers without heavy IT or data science involvement, digitize and execute orders more consistently, and scale onboarding as an ongoing operational capability.

Why it matters

Customer order digitization remains a persistent bottleneck in scalable supply chain orchestration. Elemica's AI-driven approach enables both rapid initial onboarding and continuous self-service onboarding at scale, allowing business users to onboard customers and order formats directly without heavy technical support. This helps organizations digitize a broader range of customer orders, execute those orders with greater consistency, control, and ROI, and generate structured, AI-ready data at the source.

The details

Elemica's expanded AI-driven capabilities power both its expert-led onboarding service, Launchpad, and new self-service onboarding capabilities. This allows organizations to onboard customers without heavy IT or data science involvement, digitize and execute orders more consistently, and scale onboarding as an ongoing operational capability. Orders are validated, enriched, and completed through certified ERP integrations, ensuring they are execution-ready while generating structured, AI-ready data at the source.

  • Elemica announced the expanded AI-driven capabilities on March 25, 2026.

The players

Elemica

A leading provider of digital supply chain execution and orchestration solutions, and the premier multi-enterprise network for global manufacturers.

Bret L. Bement

Vice President of Supply Chain Management at OXEA.

Cindi Hane

Chief Product Officer at Elemica.

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What they’re saying

“I was really impressed with the Agentic AI Launchpad. Elemica was able to turn around our program and digitize and onboard 30 customers in a very short period, bringing automation and efficiency to our team.”

— Bret L. Bement, Vice President of Supply Chain Management

“Customer service and experience teams need a scalable way to handle every order that comes in, regardless of format or channel, without adding manual effort or complexity. We're excited to bring self-service onboarding to our customers. In early deployments, first-time users have created working configurations in approximately 30 minutes, with orders flowing within the same session, giving teams a faster, more scalable way to onboard and execute across every customer segment, not just the ones that fit traditional integration models.”

— Cindi Hane, Chief Product Officer

What’s next

The expanded AI-driven capabilities are available now as part of Elemica's Customer Order Orchestration, Launchpad, and Insights solutions.

The takeaway

Elemica's AI-driven approach to customer onboarding and order orchestration helps organizations digitize a broader range of customer orders, execute those orders with greater consistency, control, and ROI, and generate structured, AI-ready data at the source, addressing a persistent bottleneck in scalable supply chain operations.