Elemica Expands AI-Driven Capabilities to Transform Customer Onboarding and Order Orchestration

Establishes onboarding as a continuous, self-service capability, enabling broader customer digitization directly into fulfillment and invoicing flows

Mar. 25, 2026 at 9:22am

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Elemica, a leading provider of digital supply chain execution and orchestration solutions, has announced expanded AI-driven capabilities across its platform, building on more than six years of applied machine learning and generative AI. With agentic AI now powering both its expert-led onboarding service, Launchpad, and new self-service onboarding capabilities, organizations can onboard customers without heavy IT or data science involvement, digitize and execute orders more consistently, and scale onboarding as an ongoing operational capability.

Why it matters

Customer order digitization remains a persistent bottleneck in scalable supply chain orchestration, with orders arriving through multiple channels in inconsistent and often unstructured formats, requiring manual effort, ongoing configuration, and reliance on IT resources. Elemica's AI-driven approach enables both rapid initial onboarding and continuous self-service onboarding at scale, allowing business users to onboard customers and order formats directly without heavy technical support.

The details

Elemica's expanded AI-driven capabilities allow organizations to digitize a broader range of customer orders across all customer segments and execute those orders with greater consistency, control, and ROI. Orders are validated, enriched, and completed through certified ERP integrations, ensuring they are execution-ready while generating structured, AI-ready data at the source. Organizations using these capabilities have reduced onboarding time by up to 80 percent and increased processing throughput by up to three times.

  • Elemica announced the expanded AI-driven capabilities on March 25, 2026.

The players

Elemica

A leading provider of digital supply chain execution and orchestration solutions, and the premier multi-enterprise network for global manufacturers.

Bret L. Bement

Vice President of Supply Chain Management at OXEA.

Cindi Hane

Chief Product Officer at Elemica.

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What they’re saying

“I was really impressed with the Agentic AI Launchpad. Elemica was able to turn around our program and digitize and onboard 30 customers in a very short period, bringing automation and efficiency to our team.”

— Bret L. Bement, Vice President of Supply Chain Management

“Customer service and experience teams need a scalable way to handle every order that comes in, regardless of format or channel, without adding manual effort or complexity. We're excited to bring self-service onboarding to our customers. In early deployments, first-time users have created working configurations in approximately 30 minutes, with orders flowing within the same session, giving teams a faster, more scalable way to onboard and execute across every customer segment, not just the ones that fit traditional integration models.”

— Cindi Hane, Chief Product Officer

The takeaway

Elemica's expanded AI-driven capabilities address the persistent challenge of customer order digitization, enabling organizations to onboard customers and execute orders more efficiently and at scale, without heavy reliance on IT or data science resources. This allows businesses to digitize a broader range of customer orders and execute them with greater consistency, control, and ROI.