Family House in Pittsburgh Provides Comfort During Medical Crises

Nonprofit offers food, shelter, and support for patients and caregivers seeking care at Pittsburgh hospitals

Feb. 1, 2026 at 9:47am

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Family House, a nonprofit organization in Pittsburgh, provides a home-away-from-home for patients and their families who are seeking medical care in the city. The organization offers 121 rooms, meals, transportation, and a supportive community for those dealing with the stress and financial strain of traveling for treatment.

Why it matters

With the high costs of medical care and travel, Family House helps alleviate the burden on families who need to be near Pittsburgh hospitals for treatment. By providing affordable accommodations and a caring environment, the nonprofit ensures patients and caregivers can focus on recovery without worrying about where to stay or how to get to appointments.

The details

Family House was founded 42 years ago and has grown to become the largest healthcare hospitality organization in the country. The nonprofit offers rooms ranging from single twins to full apartments, all at deeply discounted rates. Guests also receive a free daily breakfast, access to kitchen facilities, and toiletries. Family House served over 18,000 individuals from all 50 states and 19 countries last year, providing not just lodging but a sense of community and support during difficult times.

  • Family House was founded 42 years ago.
  • The nonprofit served over 18,000 individuals in 2025.

The players

Family House

A nonprofit organization that provides food, shelter, and support for patients and caregivers seeking medical care in Pittsburgh.

Sarah Surace

The Director of Development at Family House.

John Plante

The Executive Director of Family House.

Fred Robinson

A guest staying at Family House while receiving medical care in Pittsburgh.

Karin Scott

A guest staying at Family House while her husband receives medical care in Pittsburgh.

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What they’re saying

“Really, we try to wrap our arms around people as much as we can. So that they don't feel isolated.”

— Sarah Surace, Director of Development, Family House (CBS News)

“It's a Godsend because most motel rooms are expensive. As I said, we wound up staying a few times in motels because we didn't know a place like this existed.”

— Richard Scott (CBS News)

“When you come to Pittsburgh, you come to the neighborhood. You're going to be cared for, you're going to be welcomed, you're going to be treated like you're one of us.”

— John Plante, Executive Director, Family House (CBS News)

What’s next

Family House is hosting a gala event on March 28th at the Duquesne Club to raise funds and awareness for their mission.

The takeaway

Family House provides a vital service to patients and families in need of medical care in Pittsburgh, offering affordable accommodations, meals, and a supportive community during a stressful time. The nonprofit's commitment to caring for its 'neighbors' demonstrates the power of community-based organizations to make a real difference in people's lives.