Commtrak Partners with ASTA to Expand Resources for Travel Advisors

The collaboration aims to help agencies recover earned revenue and streamline the hotel commission reconciliation process.

Published on Mar. 2, 2026

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Commtrak, a commission recovery firm serving North American travel agencies, has announced a partnership with the American Society of Travel Advisors (ASTA). The partnership will provide ASTA members with additional resources to recover aged and unpaid hotel commissions, as well as develop industry tools and shared resources to improve the reconciliation process for travel advisors and hotel partners.

Why it matters

Hotel commissions represent earned income for travel advisors, but unpaid or unresolved commissions can create "commission leakage" and impact agencies of all sizes. This partnership aims to help travel advisors recover revenue they are owed and promote greater accountability across the hotel commission ecosystem.

The details

Through the partnership, ASTA members will gain access to Commtrak's services, which specialize in pursuing commissions beginning 180 days after checkout and on records up to four years old. The collaboration will also include discussions around developing practical industry tools and shared resources to help agencies better understand hotel commission payment patterns, highlight suppliers with strong payment track records, and identify areas where discrepancies are more common. The organizations are also exploring ways to make the reconciliation process more efficient and collaborative for hotel partners.

  • The partnership was announced on March 2, 2026.

The players

Commtrak

A Philadelphia-based commission recovery firm serving North American travel agencies since 1987, specializing exclusively in recovering unpaid hotel commissions.

American Society of Travel Advisors (ASTA)

The leading global advocate for travel advisors, the travel industry, and the traveling public.

Zane Kerby

President & CEO of the American Society of Travel Advisors.

Marci Broumas

Director of Operations at Commtrak.

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What they’re saying

“Commissions earned are commissions owed, period. Advisors who are owed commissions should not be ignored or forced to chase payment for work they have already completed.”

— Zane Kerby, President & CEO of the American Society of Travel Advisors

“By working alongside ASTA, we hope to help agencies recover earned revenue while also making the reconciliation process smoother and more collaborative for hotel partners. Better communication and better tools can lead to better outcomes for everyone.”

— Marci Broumas, Director of Operations at Commtrak

What’s next

The organizations are exploring ways to make the reconciliation process as efficient and minimally disruptive as possible for hotel partners, supporting resolution through documentation, clarity, and streamlined communication.

The takeaway

This partnership between Commtrak and ASTA aims to provide travel advisors with additional resources to recover earned commissions, while also developing industry tools and processes to improve transparency and collaboration in the hotel commission ecosystem.