Oklahoma City Fire Department Transforms Operations with Technology

The department replaced paper-based workflows with Microsoft tools to improve compliance, accountability and response readiness

Published on Feb. 23, 2026

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The Oklahoma City Fire Department (OKCFD) faced common challenges across the fire service, including disconnected workflows, manual reporting, and time-consuming compliance tasks. To address these issues, OKCFD partnered with AgreeYa Solutions (now Computacenter) to modernize its processes using Microsoft tools like SharePoint, Power Apps, and Power BI. This transformation improved efficiency, accountability, and data-driven decision-making at all levels of the organization, from frontline firefighters to department leadership.

Why it matters

Similar-sized fire departments face the same pain points as OKCFD, and modernization is increasingly critical for meeting NFPA standards and maintaining strong ISO ratings. By aligning with industry best practices, OKCFD ensured its approach not only solved local problems but also positioned the department as a leader in compliance and operational excellence.

The details

OKCFD's journey began in 2023 when it partnered with AgreeYa Solutions to build a digital platform accessible outside the city's network. The team then progressed to developing custom Power Apps and Power BI dashboards, ensuring capabilities could grow with demand. This modernization brought measurable benefits across the organization, such as replacing paper forms with mobile apps for firefighters, providing real-time visibility for company officers, and enabling data-driven decision-making for department leadership.

  • The journey began in April 2023 when OKCFD partnered with AgreeYa Solutions.
  • The decision to use SharePoint as the internal and external landing page was finalized in October 2023.
  • The project then progressed to Power Apps and Power BI.

The players

Oklahoma City Fire Department (OKCFD)

The fire department for the city of Oklahoma City, Oklahoma.

AgreeYa Solutions (now Computacenter)

The technology consulting firm that partnered with OKCFD to modernize its operations.

Derrick Kiel

The deputy chief of Support Services for the Oklahoma City Fire Department and the author of the original article.

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What they’re saying

“These programs are scalable, meaning other agencies can incorporate the same approach to serve their organization's unique needs.”

— Derrick Kiel, Deputy Chief of Support Services, Oklahoma City Fire Department (firerescue1.com)

What’s next

OKCFD plans to continue expanding its use of technology to further streamline operations and improve service to the community.

The takeaway

OKCFD's digital transformation demonstrates how fire departments can leverage technology to improve efficiency, accountability, and data-driven decision-making, ultimately enhancing their ability to serve their communities.