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Rochester Schools Seek New Payroll System After Troubled Year
District aims to replace payroll platform that caused issues for employees in 2025.
Mar. 27, 2026 at 2:49am
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The Rochester City School District is working to replace its troubled payroll system after months of problems that affected employees. The system was used for less than one year, leading to issues with paychecks and tax forms for district staff. The district has released a request for proposals for a new payroll platform and expects to make a recommendation by the end of May 2026.
Why it matters
Reliable payroll processing is critical for school districts to properly compensate and retain teachers and staff. The Rochester City School District's payroll troubles in 2025 caused significant disruption and hardship for its employees, underscoring the need for a stable and effective payroll system.
The details
The district's current payroll system was plagued with issues after less than a year of use, leading to a sharp increase in support tickets from nearly 1,800 in October 2025 to 214 currently. Most W-2 issues have been resolved, but the district is still working through some problems with retirement pension plans. To address these ongoing problems, the district has released a request for proposals for a new payroll platform, with a deadline for submissions pushed back to April 17 from the original date next week.
- In October 2025, the district saw nearly 1,800 support tickets related to payroll issues.
- The district released a request for proposals for a new payroll platform on March 10, 2026.
- The deadline for proposal submissions was pushed back from next week to April 17, 2026.
- The district expects to make a recommendation on a new payroll system by the end of May 2026.
The players
Eric Jay Rosser
Superintendent of the Rochester City School District.
Robert McDowell
Chief Financial Officer of the Rochester City School District.
What they’re saying
“I thank you for having the frame of mind that we need to get this right. We definitely need to get this right. Because what our employees had to deal with particularly at the end of the year, though things have greatly and drastically changed where things are more stable and consistent, we do not want to create another event as we saw in the beginning of July 2025.”
— Eric Jay Rosser, Superintendent
What’s next
The district will investigate companies, conduct site visits, perform background checks and review capabilities of payroll providers after receiving proposals. The board is expected to vote on a new payroll system at its June 2026 meeting.
The takeaway
The Rochester City School District's payroll troubles in 2025 highlight the critical importance of reliable payroll processing for school districts to properly compensate and retain teachers and staff. The district's efforts to find a new, stable payroll platform demonstrate its commitment to addressing the issues and ensuring its employees are paid accurately and on time.
